Limited public data on Aegis Gardens at Newcastle. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 32 Google reviews

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Every family's needs are unique. We encourage you to visit Aegis Gardens at Newcastle in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Aegis Gardens at Newcastle is frequently praised for its beautiful, Asian-inspired facility design and a staff that is often described as caring and attentive. However, several families have reported critical concerns regarding inconsistent care, specifically slow response times to call buttons and dissatisfaction with the quality of food service.
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Key Review Excerpts
“The caregivers are the best at Aegis Gardens Newcastle! They cared for our parents in their remaining years. Although our mother was living there for less than a year and our father lived there for 2 1/2 years, the caregivers always tried to ensure our parents were comfortable and ensured a peaceful passing during hospice care.”
“Had a really bad experience with Aegis Newcastle, specifically with the care received. Aegis is on a points system where you pay based on care needs (example: showers, toileting, etc.). Unfortunately, even though we paid for care, it wasn't actually provided.”
“Beautiful serene facility where many of the staff are asian and understand the unique cultural needs of the asian residents. Always having asian food options is very important to my parents, attentive staff, top notch security, wonderful movie theater and gym, and life enrichment activities are all bonuses.”
Source: WA Dept. of Social & Health Services
Original inspection on 03/10/2026 was marked as 'Disapproved'; subsequent verification on 04/01/2026 confirmed all violations corrected.
Fire door in Room 308 did not latch during testing.
Extension cord used as permanent wiring in Room 258 and Maintenance Director Office.
Facility unable to provide documentation for 5-year internal pipe inspection.
Relocatable power tap not listed found in Room PH2.
Facility unable to provide documentation for monthly inspection, testing, and maintenance of carbon monoxide detectors.
Approval Status: Disapproved. Facility representative: Chito Saligumba.
Facility unable to provide documentation for monthly inspection, testing and maintenance of carbon monoxide detectors.
Facility unable to provide documentation for 5 year Internal Pipe Inspection.
Relocatable power tap not listed found in room PH2.
Extension cord used as permanent wiring in Room 258 and Maintenance Director Office.
Fire door in Room 308 did not latch during testing.
A separate document indicates that as of 01/20/2025, a follow-up inspection found no deficiencies and that the previously listed deficiencies had been corrected.; This document outlines consultation deficiencies provided by the Department. The facility provided updated pet records during the inspection and placed legible instructions for the memory care unit.
The facility failed to maintain vaccination and examination records for 3 of 3 sampled pets.
Facility failed to ensure 1 of 7 sampled staff was tested for Tuberculosis within three days of employment.
Facility failed to renew Washington State name and date of birth background check every two years for 1 of 2 sampled staff.
Facility failed to ensure 2 of 2 housekeeping staff followed infection control practices related to proper hand hygiene when handling dirty laundry.
Facility failed to ensure medical devices for 2 of 2 residents were safe and free of entrapment hazards and failed to assess 1 of 2 residents for safe/proper use of a device.
Facility failed to document in 2 of 2 residents' Negotiated Service Agreement the care needs, interventions, and monitoring requirements needed to meet the residents' needs.
Facility failed to submit background authorization forms within one business day for 5 of 5 sampled contracted staff.
Facility failed to ensure 2 of 2 sampled staff completed a chest X-ray within seven days following a positive TB test result.
A follow-up inspection on 2023-12-05 found that the identified deficiency (WAC 388-78A-2310-2-f) was corrected.
The facility failed to ensure a resident received required nurse delegation services for medication administration by staff, placing the resident at risk of medication error.
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32 reviews from families & visitors
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WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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