Aegis Gardens at Newcastle
Limited public data on Aegis Gardens at Newcastle. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 32 Google reviews
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What this means for your family
Aegis Gardens offers a beautiful, culturally rich environment that many families find comforting for their loved ones. However, you should conduct a thorough tour and ask specifically about their current staffing ratios and call-button response protocols, as recent reports suggest inconsistency in the delivery of paid care services.
Google Reviews
Google Reviews
32 reviews on Google“Aegis Gardens at Newcastle is frequently praised for its beautiful, Asian-inspired facility design and a staff that is often described as caring and attentive. However, several families have reported critical concerns regarding inconsistent care, specifically slow response times to call buttons and dissatisfaction with the quality of food service.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility design
- Culturally sensitive environment for Asian residents
- Engaging activities and life enrichment programs
- Compassionate hospice and end-of-life care
Concerns
- Slow or unresponsive call button service (mentioned by 2 reviewers)
- Inconsistent quality and safety of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the focus on a culturally sensitive environment, how are the daily life and enrichment activities tailored to reflect the diverse backgrounds of your residents?
- 2Could you walk me through the process for responding to resident call buttons and how you ensure timely assistance when a resident needs help?
- 3We understand that dining is a central part of community life; what steps are you taking to ensure consistent quality and variety in the meal service?
- 4How does your team approach specialized care for residents in the memory care program to ensure they remain engaged and supported?
- 5Since you have a strong reputation for compassionate end-of-life and hospice care, how do you coordinate with families during those transitions?
- 6What is your current approach to gathering and acting on family feedback to ensure the quality of care remains high?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers are the best at Aegis Gardens Newcastle! They cared for our parents in their remaining years. Although our mother was living there for less than a year and our father lived there for 2 1/2 years, the caregivers always tried to ensure our parents were comfortable and ensured a peaceful passing during hospice care.”
“Had a really bad experience with Aegis Newcastle, specifically with the care received. Aegis is on a points system where you pay based on care needs (example: showers, toileting, etc.). Unfortunately, even though we paid for care, it wasn't actually provided.”
“Beautiful serene facility where many of the staff are asian and understand the unique cultural needs of the asian residents. Always having asian food options is very important to my parents, attentive staff, top notch security, wonderful movie theater and gym, and life enrichment activities are all bonuses.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 1, 2026Fire
Original inspection on 03/10/2026 was marked as 'Disapproved'; subsequent verification on 04/01/2026 confirmed all violations corrected.
Relocatable power tap not listed found in Room PH2.
Extension cord used as permanent wiring in Room 258 and Maintenance Director Office.
Fire door in Room 308 did not latch during testing.
Facility unable to provide documentation for 5-year internal pipe inspection.
Facility unable to provide documentation for monthly inspection, testing, and maintenance of carbon monoxide detectors.
Mar 10, 2026Fire
Approval Status: Disapproved. Facility representative: Chito Saligumba.
Relocatable power tap not listed found in room PH2.
Extension cord used as permanent wiring in Room 258 and Maintenance Director Office.
Fire door in Room 308 did not latch during testing.
Facility unable to provide documentation for 5 year Internal Pipe Inspection.
Facility unable to provide documentation for monthly inspection, testing and maintenance of carbon monoxide detectors.
Nov 19, 2024Inspection
A separate document indicates that as of 01/20/2025, a follow-up inspection found no deficiencies and that the previously listed deficiencies had been corrected.; This document outlines consultation deficiencies provided by the Department. The facility provided updated pet records during the inspection and placed legible instructions for the memory care unit.
Facility failed to renew Washington State name and date of birth background check every two years for 1 of 2 sampled staff.
Facility failed to submit background authorization forms within one business day for 5 of 5 sampled contracted staff.
Facility failed to ensure 1 of 7 sampled staff was tested for Tuberculosis within three days of employment.
Facility failed to ensure 2 of 2 sampled staff completed a chest X-ray within seven days following a positive TB test result.
Facility failed to document in 2 of 2 residents' Negotiated Service Agreement the care needs, interventions, and monitoring requirements needed to meet the residents' needs.
Facility failed to ensure medical devices for 2 of 2 residents were safe and free of entrapment hazards and failed to assess 1 of 2 residents for safe/proper use of a device.
Facility failed to ensure 2 of 2 housekeeping staff followed infection control practices related to proper hand hygiene when handling dirty laundry.
The facility failed to maintain vaccination and examination records for 3 of 3 sampled pets.
Oct 6, 2023Investigation
A follow-up inspection on 2023-12-05 found that the identified deficiency (WAC 388-78A-2310-2-f) was corrected.
The facility failed to ensure a resident received required nurse delegation services for medication administration by staff, placing the resident at risk of medication error.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit aegisliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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