Regency Newcastle
Families consistently rate this highly — reviewers highlight warm, welcoming atmosphere. Schedule a visit to confirm the fit.
based on 26 Google reviews
Watch Regency Newcastle
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Regency Newcastle is currently benefiting from strong new leadership, with many families noting a positive transformation in the community's atmosphere. When touring, we recommend asking specifically about the front desk access hours and mealtime staffing ratios to ensure they align with your loved one's needs.
Google Reviews
Google Reviews
26 reviews on Google“Regency Newcastle is generally viewed as a clean, welcoming, and well-managed facility, with many reviewers praising the recent leadership changes under the new Executive Director. While the staff is frequently described as kind and professional, some families have noted concerns regarding limited front desk hours and staffing levels during meal times.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming atmosphere
- Clean and well-maintained facility
- Professional and compassionate leadership
- High-quality physical therapy services
Concerns
- Limited front desk and facility access hours (mentioned by 2 reviewers)
- Staffing levels during meal times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warm and welcoming atmosphere here; what are some of the favorite social traditions or group activities that bring the residents together?
- 2Since the facility is so well-maintained, could you tell us a bit about how the housekeeping and maintenance schedules work to keep everything looking so nice?
- 3We are interested in the physical therapy services mentioned in your reputation; how closely do the therapists work with the daily care staff to support resident mobility?
- 4How is the dining room managed during peak meal times to ensure every resident receives attentive service and help with their needs?
- 5What are the specific protocols in place for medical emergencies or urgent care needs during the evening and overnight hours?
- 6We noticed the leadership team is very engaged with the community; how can family members best communicate with the administration if we have questions about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The thing that struck me the most is how kind the entire staff is to the residents! Starting with the front desk, the dining crew, the caretakers and the administrators. It’s a very nice place!”
“There are things that could be improved like staffing for meals and front desk hours. It closes up lock tight at 7pm and they don’t unlock till 9am so that makes visiting a little difficult.”
“Since Carissa stepped in as the new Executive Director, the community has experienced a remarkable transformation. She has brought a renewed sense of warmth, positivity, and professionalism.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 8, 2025Dispute
This document is an Informal Dispute Resolution (IDR) result letter regarding an amendment to a previous Statement of Deficiencies (SOD) dated 10/28/2025.
Oct 28, 2025Inspection13Report
There are multiple documents provided; the JSON focuses on the Statement of Deficiencies for Compliance Determination 66694. One document in the set is a follow-up letter dated 12/30/2025 stating that deficiencies were corrected.; Facility also cited for a lack of a current dietary manual and failure to provide resident-requested special diets. Deficiency regarding Service Plan signatures noted as corrected at exit conference.
Facility failed to ensure 3 of 7 sampled staff were screened for TB within three days of hire.
Facility failed to maintain a dietary manual and make it available to food preparation staff.
Staff F failed to renew First Aid/CPR training certificate.
Facility failed to coordinate services for Resident 2 (diabetes management), Resident 8 (physician orders for medication and blood pressure monitoring), and Resident 9 (monitoring wrist pain).
Facility failed to assess Resident 4 for the safe and proper use of an assistive device (bed rail/bar).
Staff E failed to complete 12 hours of required continuing education.
Hazardous chemicals (cleaning supplies) were left unattended and unlocked in common areas.
Facility failed to ensure 1 of 6 sampled staff completed a timely national fingerprint background check.
Staff failed to wash hands after handling soiled utensils/dishes and before handling clean items.
Staff E failed to obtain professional Home Care Aide certification by the deadline.
Facility failed to integrate initial DSHS assessment for Resident 2 into the service plan, specifically regarding diabetic foot care.
Facility failed to ensure staff received Developmental Disability Specialty Certification.
Non-functioning air exchange vents, broken window seals, and a tripping hazard at a patio entrance.
Oct 2, 2025Fire14Report
Includes a separate page for an inspection on 2026-02-19 where violations were noted as corrected.
Facility failed to provide documentation showing fire drills conducted once per shift per quarter for the last 12 months.
Improper use of extension cords in 2nd floor maintenance office, Room 104, Community Relations Director's office, kitchen, and garage.
Failed to provide documentation of kitchen hood cleaning twice a year.
Failed to provide annual fire-resistance-rated construction inspection records; noted wall/ceiling penetrations in laundry, nurse station, and storage.
Failed to provide documentation of fire/smoke damper 4-year inspection.
Failed to provide various fire sprinkler reports; kitchen sprinkler head loaded with debris; riser room pressure valve needs 5-year test.
Failed to provide documentation of bi-annual kitchen suppression system inspections.
Kitchen portable fire extinguisher mounted over 5 feet high.
Failed to provide annual/semi-annual fire alarm reports and monthly smoke alarm inspection reports.
Failed to provide smoke detector sensitivity test records.
Exit sign in garage is falling off; failed to provide monthly 30-second activation test logs.
Failed to provide annual 1.5-hour power test records for exit signs and emergency lights.
Failed to provide generator annual inspection, weekly inspection logs, and monthly full load test logs.
Failed to provide annual fire door inspection; multiple doors failed to latch, missing door closers, or were obstructed by wedges.
Feb 4, 2025Investigation
Includes complaint numbers 161346 and 162098.
The facility failed to notify the agency responsible for paying for the care and services of two residents who were relocated to the hospital.
Oct 7, 2024Fire16Report
Facility status is Disapproved. Next inspection scheduled on or after 2024-11-06.
Blocked electrical panels found in kitchen.
Door wedges found holding multiple fire rated doors.
Missing records for annual report, sensitivity testing, and monthly alarm tests. Grease-covered smoke detector found in kitchen.
Missing records for annual service, weekly inspections, and monthly full load tests for emergency power systems.
Combustible materials found in ground floor stairwell #3.
Penetrations found on the 4th floor north side by room 424.
Second semi-annual service documentation not provided.
Annual 90-minute power test documentation not provided.
Missing documentation for first and second semi-annual hood cleaning; past due date sticker found on hood.
Multiple doors (4th floor electrical, rooms 432, 328, 200, and basement laundry) will not close and latch.
Emergency lighting in exercise room and physical therapy room did not work when tested.
Fire/smoke damper inspection needs to be performed and documented.
Missing documentation for annual inspection of fire-rated construction; facility needs to establish an inspection schedule.
Missing records for annual report, dry system trip tests, and quarterly inspections. Multiple loaded sprinkler heads in kitchen and bent sprinkler head in 2nd floor laundry.
Monthly 30-second activation testing documentation not provided.
Annual inspection of fire doors needs to be performed and documented.
Jun 20, 2024Enforcement$300.00Report
This is an uncorrected deficiency previously cited on April 10, 2024. A civil fine of $300.00 was imposed.
The licensee failed to update the Negotiated Service Agreement (NSA) for two residents, placing them at risk for unmet care needs.
Jun 20, 2024Inspection12Report
This document is a follow-up inspection referencing an uncorrected deficiency previously cited on 04/10/2024.; Report also notes specialized mental health training deficiencies for 5 of 5 sampled staff.; Report also details issues regarding lack of safety/care plans for residents on blood thinners and improper handling of medical devices like C-PAP machines.
Facility failed to test 2 of 2 sampled staff (Staff D and Staff G) for tuberculosis within three days of employment.
Facility failed to ensure 1 of 7 dietary staff (Staff M) maintained a valid Food Worker Card.
Facility failed to notify the Department in writing within 10 days of the change in the assisted living facility administrator.
Facility failed to complete the required one test for tuberculosis for 2 of 2 sampled staff (Staff B and Staff H) who had a history of a negative TB test.
Facility failed to assess and implement nurse delegation services for 3 of 3 sampled residents regarding medication and treatment administration.
Facility failed to assess and document use of a medical device (bed enabler) for Resident 6, and failed to document medical needs and possible interventions for Residents 7 and 10 with specific medical conditions (seizure/epilepsy disorders).
Facility failed to ensure 7 of 7 sampled care staff completed required training, including first aid and annual continuing education.
Facility failed to obtain a complete family assistance medication management plan for 1 of 1 sampled resident (Resident 7) receiving outside assistance.
Facility failed to implement the respiratory protection program (RPP) during a COVID-19 outbreak; 30 of 30 sampled staff lacked required training, medical evaluations, and respirator fit testing.
Facility failed to update Negotiated Service Agreements (NSA) for 2 sampled residents, leaving them at risk for unmet care needs. Specifically, Resident 1's service plan lacked details on adverse effects for not using a C-PAP machine, and Resident 9's service plan failed to document the use of an alternating pressure mattress and Roho cushion or provide caregiver instructions.
Facility failed to complete a Washington state name and date of birth background inquiry every two years for 3 of 5 sampled staff (Staff E, Staff N, and Staff O).
Facility failed to update the Negotiated Service Agreement (NSA) for 4 of 9 sampled residents.
Jun 3, 2024Investigation
The document set includes both a Statement of Deficiencies/Plan of Correction and a follow-up letter dated 08/02/2024 stating that deficiencies WAC 388-78A-2120-2-a and WAC 388-78A-2120-4 were corrected.
The facility failed to monitor and respond to a resident's change in condition (swollen feet, not eating or drinking), which led to a decline in condition and hospitalization.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Aegis Gardens at Newcastle
< 1 miAssisted Living · Newcastle, WA
Patriots Glen
4.3 miAssisted Living · Bellevue, WA
The Lodge at Eagle Ridge
5.1 miAssisted Living · Renton, WA
Aljoya Mercer Island
5.1 miAssisted Living · Mercer Island, WA
The Gardens at Town Square
6.0 miAssisted Living · Bellevue, WA
Sunrise of Bellevue
6.0 miAssisted Living · Bellevue, WA