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Assisted Living

Regency Newcastle

Families consistently rate this highly — reviewers highlight warm, welcoming atmosphere. Schedule a visit to confirm the fit.

7454 Newcastle Golf Club Road, Newcastle, WA 9805985 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.7/5

based on 26 Google reviews

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What this means for your family

Regency Newcastle is currently benefiting from strong new leadership, with many families noting a positive transformation in the community's atmosphere. When touring, we recommend asking specifically about the front desk access hours and mealtime staffing ratios to ensure they align with your loved one's needs.

Google Reviews

Google Reviews

26 reviews on Google
Regency Newcastle is generally viewed as a clean, welcoming, and well-managed facility, with many reviewers praising the recent leadership changes under the new Executive Director. While the staff is frequently described as kind and professional, some families have noted concerns regarding limited front desk hours and staffing levels during meal times.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean10.0Activities6.0MedsN/AMemoryN/AComms8.0Value8.0

Strengths

  • Warm, welcoming atmosphere
  • Clean and well-maintained facility
  • Professional and compassionate leadership
  • High-quality physical therapy services

Concerns

  • Limited front desk and facility access hours (mentioned by 2 reviewers)
  • Staffing levels during meal times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22017(5)5.02022(1)5.02023(5)5.02024(1)4.02025(4)4.92026(10)

Distribution · 26 analyzed

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How They Respond to Reviews

46%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the warm and welcoming atmosphere here; what are some of the favorite social traditions or group activities that bring the residents together?
  • 2Since the facility is so well-maintained, could you tell us a bit about how the housekeeping and maintenance schedules work to keep everything looking so nice?
  • 3We are interested in the physical therapy services mentioned in your reputation; how closely do the therapists work with the daily care staff to support resident mobility?
  • 4How is the dining room managed during peak meal times to ensure every resident receives attentive service and help with their needs?
  • 5What are the specific protocols in place for medical emergencies or urgent care needs during the evening and overnight hours?
  • 6We noticed the leadership team is very engaged with the community; how can family members best communicate with the administration if we have questions about our loved one's care?

Personalized based on this facility's data


Key Review Excerpts

The thing that struck me the most is how kind the entire staff is to the residents! Starting with the front desk, the dining crew, the caretakers and the administrators. It’s a very nice place!

Resident's family member · 2025★★★★★

There are things that could be improved like staffing for meals and front desk hours. It closes up lock tight at 7pm and they don’t unlock till 9am so that makes visiting a little difficult.

Resident's family member · 2025★★★★

Since Carissa stepped in as the new Executive Director, the community has experienced a remarkable transformation. She has brought a renewed sense of warmth, positivity, and professionalism.

Resident's family member · 2026★★★★★
Source: 26 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

11total
79deficiencies
Dec 8, 2025Dispute

This document is an Informal Dispute Resolution (IDR) result letter regarding an amendment to a previous Statement of Deficiencies (SOD) dated 10/28/2025.

Removed language referring to FDA and ASTM safety standardsWAC 388-78A-2170
Oct 28, 2025Inspection

There are multiple documents provided; the JSON focuses on the Statement of Deficiencies for Compliance Determination 66694. One document in the set is a follow-up letter dated 12/30/2025 stating that deficiencies were corrected.; Facility also cited for a lack of a current dietary manual and failure to provide resident-requested special diets. Deficiency regarding Service Plan signatures noted as corrected at exit conference.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Dec 12, 2025

Facility failed to ensure 3 of 7 sampled staff were screened for TB within three days of hire.

Food and nutrition servicesWAC 388-78A-2300Corrected Dec 12, 2025

Facility failed to maintain a dietary manual and make it available to food preparation staff.

CPR and first-aid training requirementsWAC 388-112A-0720Corrected Dec 12, 2025

Staff F failed to renew First Aid/CPR training certificate.

Coordination of health care servicesWAC 388-78A-2350Corrected Dec 12, 2025

Facility failed to coordinate services for Resident 2 (diabetes management), Resident 8 (physician orders for medication and blood pressure monitoring), and Resident 9 (monitoring wrist pain).

Ongoing assessmentsWAC 388-78A-2100Corrected Dec 12, 2025

Facility failed to assess Resident 4 for the safe and proper use of an assistive device (bed rail/bar).

Continuing education training requirementsWAC 388-112A-0611Corrected Dec 12, 2025

Staff E failed to complete 12 hours of required continuing education.

Safe storage of supplies and equipmentWAC 388-78A-3100Corrected Dec 12, 2025

Hazardous chemicals (cleaning supplies) were left unattended and unlocked in common areas.

Background checks National fingerprint background checkWAC 388-78A-24642Corrected Dec 12, 2025

Facility failed to ensure 1 of 6 sampled staff completed a timely national fingerprint background check.

Hands and arms When to washWAC 246-215-02310Corrected Dec 12, 2025

Staff failed to wash hands after handling soiled utensils/dishes and before handling clean items.

Home care aide certificationWAC 388-112A-0105Corrected Dec 12, 2025

Staff E failed to obtain professional Home Care Aide certification by the deadline.

Service agreement planningWAC 388-78A-2130Corrected Dec 12, 2025

Facility failed to integrate initial DSHS assessment for Resident 2 into the service plan, specifically regarding diabetic foot care.

What is specialty training and who is required to take it?WAC 388-112A-0400Corrected Dec 12, 2025

Facility failed to ensure staff received Developmental Disability Specialty Certification.

Maintenance and housekeepingWAC 388-78A-3090Corrected Dec 12, 2025

Non-functioning air exchange vents, broken window seals, and a tripping hazard at a patio entrance.

Oct 2, 2025Fire

Includes a separate page for an inspection on 2026-02-19 where violations were noted as corrected.

Frequency of emergency drillsIFC 405.2 2021

Facility failed to provide documentation showing fire drills conducted once per shift per quarter for the last 12 months.

Extension CordsIFC 603.6 2021

Improper use of extension cords in 2nd floor maintenance office, Room 104, Community Relations Director's office, kitchen, and garage.

CleaningIFC 606.3.3 2021

Failed to provide documentation of kitchen hood cleaning twice a year.

Owner's ResponsibilityIFC 701.6 2021

Failed to provide annual fire-resistance-rated construction inspection records; noted wall/ceiling penetrations in laundry, nurse station, and storage.

Duct and Air Transfer OpeningsIFC 706.1 2018

Failed to provide documentation of fire/smoke damper 4-year inspection.

Testing and MaintenanceIFC 903.5 2021

Failed to provide various fire sprinkler reports; kitchen sprinkler head loaded with debris; riser room pressure valve needs 5-year test.

Extinguishing System ServiceIFC 904.13.5.2 2021

Failed to provide documentation of bi-annual kitchen suppression system inspections.

Portable Fire ExtinguishersIFC 906.2 2021

Kitchen portable fire extinguisher mounted over 5 feet high.

Inspection, Testing and MaintenanceIFC 907.8 2021

Failed to provide annual/semi-annual fire alarm reports and monthly smoke alarm inspection reports.

Smoke Detector SensitivityIFC 907.8.3 2021

Failed to provide smoke detector sensitivity test records.

Emergency Lighting Equipment Inspection and TestingIFC 1032.10 2021

Exit sign in garage is falling off; failed to provide monthly 30-second activation test logs.

Power TestIFC 1031.10.2 2021

Failed to provide annual 1.5-hour power test records for exit signs and emergency lights.

MaintenanceIFC 1203.4 2021

Failed to provide generator annual inspection, weekly inspection logs, and monthly full load test logs.

Fire Door Inspection and TestingNFPA 80

Failed to provide annual fire door inspection; multiple doors failed to latch, missing door closers, or were obstructed by wedges.

Feb 4, 2025Investigation

Includes complaint numbers 161346 and 162098.

Reporting significant change in a resident's conditionWAC 388-78A-2640

The facility failed to notify the agency responsible for paying for the care and services of two residents who were relocated to the hospital.

Oct 7, 2024Fire

Facility status is Disapproved. Next inspection scheduled on or after 2024-11-06.

Working Space and ClearanceIFC 603.4, 2021

Blocked electrical panels found in kitchen.

Inspection and MaintenanceIFC 705.2 2021

Door wedges found holding multiple fire rated doors.

Inspection, Testing and MaintenanceIFC 907.8 2021

Missing records for annual report, sensitivity testing, and monthly alarm tests. Grease-covered smoke detector found in kitchen.

MaintenanceIFC 1203.4 2021

Missing records for annual service, weekly inspections, and monthly full load tests for emergency power systems.

Means of Egress - Storage in BuildingsIFC 315.3.2 2021

Combustible materials found in ground floor stairwell #3.

Penetrations - Maintaining ProtectionIFC 703.1 2021

Penetrations found on the 4th floor north side by room 424.

Extinguishing System ServiceIFC 904.13.5.2 2021

Second semi-annual service documentation not provided.

Power TestIFC 1031.10.2 2021

Annual 90-minute power test documentation not provided.

CleaningIFC 606.3.3 2021

Missing documentation for first and second semi-annual hood cleaning; past due date sticker found on hood.

Door OperationIFC 705.2.4 2021

Multiple doors (4th floor electrical, rooms 432, 328, 200, and basement laundry) will not close and latch.

Emergency Lighting Equipment Inspection and TestingIFC 1032.10 2021

Emergency lighting in exercise room and physical therapy room did not work when tested.

Fire/Smoke Dampers Inspection and TestingNFPA 80

Fire/smoke damper inspection needs to be performed and documented.

Owner's ResponsibilityIFC 701.6 2021

Missing documentation for annual inspection of fire-rated construction; facility needs to establish an inspection schedule.

Testing and MaintenanceIFC 903.5 2021

Missing records for annual report, dry system trip tests, and quarterly inspections. Multiple loaded sprinkler heads in kitchen and bent sprinkler head in 2nd floor laundry.

Activation TestIFC 1032.10.1 2021

Monthly 30-second activation testing documentation not provided.

Fire Door Inspection and TestingNFPA 80

Annual inspection of fire doors needs to be performed and documented.

Jun 20, 2024Enforcement
$300.00Report

This is an uncorrected deficiency previously cited on April 10, 2024. A civil fine of $300.00 was imposed.

Negotiated service agreement contentsWAC 388-78A-2140(1)(a)(i)(ii)(iii)

The licensee failed to update the Negotiated Service Agreement (NSA) for two residents, placing them at risk for unmet care needs.

Jun 20, 2024Inspection

This document is a follow-up inspection referencing an uncorrected deficiency previously cited on 04/10/2024.; Report also notes specialized mental health training deficiencies for 5 of 5 sampled staff.; Report also details issues regarding lack of safety/care plans for residents on blood thinners and improper handling of medical devices like C-PAP machines.

Tuberculosis Testing RequiredWAC 388-78A-2480

Facility failed to test 2 of 2 sampled staff (Staff D and Staff G) for tuberculosis within three days of employment.

Food worker cardsWAC 246-215-02120

Facility failed to ensure 1 of 7 dietary staff (Staff M) maintained a valid Food Worker Card.

Notification of change in administratorWAC 388-78A-2570

Facility failed to notify the Department in writing within 10 days of the change in the assisted living facility administrator.

Tuberculosis One testWAC 388-78A-2483

Facility failed to complete the required one test for tuberculosis for 2 of 2 sampled staff (Staff B and Staff H) who had a history of a negative TB test.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to assess and implement nurse delegation services for 3 of 3 sampled residents regarding medication and treatment administration.

Ongoing assessmentsWAC 388-78A-2100

Facility failed to assess and document use of a medical device (bed enabler) for Resident 6, and failed to document medical needs and possible interventions for Residents 7 and 10 with specific medical conditions (seizure/epilepsy disorders).

Continuing education trainingWAC 388-112A-0611

Facility failed to ensure 7 of 7 sampled care staff completed required training, including first aid and annual continuing education.

Family assistance with medications and treatmentsWAC 388-78A-2290

Facility failed to obtain a complete family assistance medication management plan for 1 of 1 sampled resident (Resident 7) receiving outside assistance.

Infection controlWAC 388-78A-2610

Facility failed to implement the respiratory protection program (RPP) during a COVID-19 outbreak; 30 of 30 sampled staff lacked required training, medical evaluations, and respirator fit testing.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Jul 15, 2024

Facility failed to update Negotiated Service Agreements (NSA) for 2 sampled residents, leaving them at risk for unmet care needs. Specifically, Resident 1's service plan lacked details on adverse effects for not using a C-PAP machine, and Resident 9's service plan failed to document the use of an alternating pressure mattress and Roho cushion or provide caregiver instructions.

Background checksWAC 388-78A-2466

Facility failed to complete a Washington state name and date of birth background inquiry every two years for 3 of 5 sampled staff (Staff E, Staff N, and Staff O).

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to update the Negotiated Service Agreement (NSA) for 4 of 9 sampled residents.

Jun 3, 2024Investigation

The document set includes both a Statement of Deficiencies/Plan of Correction and a follow-up letter dated 08/02/2024 stating that deficiencies WAC 388-78A-2120-2-a and WAC 388-78A-2120-4 were corrected.

Monitoring residents' well-beingWAC 388-78A-2120

The facility failed to monitor and respond to a resident's change in condition (swollen feet, not eating or drinking), which led to a decline in condition and hospitalization.

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References & Resources

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