Ciel Senior Living of Issaquah
Limited public data on Ciel Senior Living of Issaquah. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 39 Google reviews
Watch Ciel Senior Living of Issaquah
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While recent reviews suggest a potential improvement under new leadership, the facility has a history of serious care lapses and retaliatory responses to family concerns. We strongly recommend that you verify current staffing ratios and ask for a written policy on how they handle behavioral changes in memory care residents before committing.
Google Reviews
Google Reviews
39 reviews on Google“Ciel Senior Living of Issaquah experiences a stark divide in reviews, with recent feedback highlighting a potential turnaround under new management while older reviews detail significant concerns regarding neglect, communication, and staffing turnover. Families should be aware that while the facility is praised for its physical design and specific staff members, there are recurring reports of inconsistent care, medication management issues, and aggressive responses to family complaints.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained physical campus
- Compassionate and knowledgeable leadership (Executive Director)
- Specialized focus on memory care
- Warm and welcoming environment for visitors
Concerns
- Neglect and inconsistent personal care (mentioned by 4 reviewers)
- Poor communication and lack of transparency (mentioned by 3 reviewers)
- High staff turnover and reliance on temporary workers (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Retaliatory behavior toward families raising concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to family feedback online; how do you translate that commitment to open communication into your daily interactions with families?
- 2Given the focus on memory care here, what specific activities are planned to keep residents engaged and connected throughout the day?
- 3Could you walk me through the protocol for medication management and how you ensure accuracy and consistency for residents?
- 4With your beautiful campus and 71-resident capacity, how do you maintain a consistent care team to ensure residents feel familiar and comfortable with the staff assisting them?
- 5What is your process for keeping families updated when a concern is raised, and how do you ensure that feedback loop remains transparent?
- 6How does your team handle medical needs or emergencies, especially during evening or weekend hours when staffing levels might shift?
Personalized based on this facility's data
Key Review Excerpts
“She has been neglected to the point that hospice after one visit told us to move her. She’s been treated for dehydration, has no supplies in her room, clothes missing, dirty room and the list goes on.”
“The level of care and response has fallen from 5 star facility to 1. The good staff and management have moved on and the facility has more temporary workers.”
“The current team has what it takes to make a total turnaround. I am beyond hopeful. It is such a beautiful space, so intentionally designed f”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 19, 2025Inspection
Follow-up inspection conducted on 05/19/2025 found no deficiencies; previously cited deficiencies from 03/27/2025 and 01/29/2025 are considered corrected.; Additional administrative corrections noted for background checks (WAC 388-78A-2468), TB testing (WAC 388-78A-2480), and 2-step TB skin testing (WAC 388-78A-2484) in the Plan of Correction section.; The document contains a generic statement regarding the process for monitoring deficiencies: 'For all cited deficiencies, ED or designee will bring all audits and trainings to the community's Quality Assurance meeting monthly for 3 months and quarterly for 3 quarters for tracking and trending purposes.'
Deficiency corrected
Facility failed to ensure 1 staff member with a positive TB test completed a chest X-ray within seven days.
Facility failed to maintain a current dietary manual (last updated in 2017) in the main kitchen.
Deficiency corrected
8 of 15 staff sampled were not qualified to provide care as they lacked required HCA or CNA certification within required timelines.
Facility failed to update Resident 2's service agreement regarding sexual behaviors directed toward female residents.
May 1, 2025Dispute
This letter informs the facility that their Informal Dispute Resolution (IDR) request was denied because it was submitted past the 10-day deadline.
Mar 27, 2025Enforcement$400.00Report
This is an uncorrected deficiency previously cited on January 29, 2025. A $400.00 civil fine has been imposed.
The licensee failed to ensure that three staff were qualified with appropriate credentials to provide care for vulnerable adult residents.
The licensee failed to ensure that three staff were qualified with appropriate credentials to provide care for vulnerable adult residents.
Oct 3, 2024Fire13Report
The inspection report dated 10/03/2024 indicates that all violations noted during the previous inspection (08/01/2024) have been corrected.
Facility failed to include transmission of fire alarm signals during fire drills; conducted table tops only.
Cafeteria area has 3 power strips connected together plugged into a refrigerator.
Activity Director's office has a portable space heater plugged into a power strip.
Facility was unable to provide record of their annual fire wall inspection and/or repairs.
Facility was unable to provide documentation for their last fire/smoke damper testing.
Facility was unable to provide current documentation for their annual fire alarm system inspection.
Sprinkler Riser room outside has a receptacle cover missing.
Facility's kitchen hood cleaning shows that the hinge kit needs repaired / replaced.
West side Electrical room has penetrations in the ceiling by room 37.
Facility was unable to provide documentation for annual sprinkler inspection and 3rd/4th quarter reports.
Facility was unable to provide documentation showing that monthly testing of their CO detectors have been performed in the past 12 months.
Facility lacked records for annual fire-resistant door inspections. Specific doors in the Serenity room and Electrical room failed to close/latch properly.
Facility was unable to provide documentation showing that 90-minute annual testing of emergency lighting was performed.
Sep 18, 2024Investigation
A follow-up inspection on 11/15/2024 (Compliance Determination 50126) found no deficiencies.
Staff administered medication meant for one resident to the wrong resident. A previous incident involved a stray pill found by a visitor. Facility failed to ensure safe medication administration practices.
Aug 1, 2023Fire
The inspection on 7/18/2023 initially showed deficiencies (Disapproved). A follow-up inspection on 8/1/2023 confirmed that all violations from previous inspections had been corrected.
Missing documentation for 12 months of fire drills for 1st, 2nd, and 3rd shifts.
Extension cord found in use in maintenance office.
First semi-annual hood cleaning documentation missing.
Missing documentation for 5-year internal pipe testing, 3-year dry system test, annual forward flow test, 5-year FDC hydro test, and first quarter inspection.
Power strip plugged into another power strip in maintenance office.
Open junction box missing cover in West Nursing Office.
No schedule for inspection of Fire-Rated construction; annual inspection needed by end of 2023.
No inspection schedule for fire doors; annual inspection required by end of 2023.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit issaquahmc.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
University House at Issaquah
< 1 miAssisted Living · Issaquah, WA
Aegis of Issaquah
1.6 miAssisted Living · Issaquah, WA
Spiritwood at Pine Lake
1.7 miAssisted Living · Issaquah, WA
Family to Family Senior Care INC
2.3 miAssisted Living · Sammamish, WA
Avamere Rehabilitation of Issaquah
2.3 miNursing Home · Issaquah, WA
Briarwood at Timber Ridge
2.6 miNursing Home · Issaquah, WA