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Assisted Living · Issaquah, WA
23845 Se Issaquah Fall City Rd, North Issaquah · Issaquah, WA 980297514
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 71 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate Ciel Senior Living of Issaquah highly. Reviewers highlight: beautiful, well-maintained physical campus, compassionate and knowledgeable leadership (executive director). Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Ciel Senior Living of Issaquah experiences a stark divide in reviews, with recent feedback highlighting a potential turnaround under new management while older reviews detail significant concerns regarding neglect, communication, and staffing turnover. Families should be aware that while the facility is praised for its physical design and specific staff members, there are recurring reports of inconsistent care, medication management issues, and aggressive responses to family complaints.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are polarized between praise for specific individuals and reports of neglectful or inattentive staff.
Families report poor transparency and a lack of follow-through on care plan changes.
Recent reviews note the facility is well-kept, though past reviews mentioned sticky floors and dirty rooms.
Some families praise the engaging environment, while others claim residents are rarely allowed to use the main street area.
Multiple reports of medication errors and failure to administer prescribed sleep aids.
While the facility is designed for memory care, families report that staff sometimes claim they cannot handle challenging behaviors.
Reviewers noted significant rate hikes without a corresponding increase in the quality of care.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“She has been neglected to the point that hospice after one visit told us to move her. She’s been treated for dehydration, has no supplies in her room, clothes missing, dirty room and the list goes on.”
“The level of care and response has fallen from 5 star facility to 1. The good staff and management have moved on and the facility has more temporary workers.”
“The current team has what it takes to make a total turnaround. I am beyond hopeful. It is such a beautiful space, so intentionally designed f”
Source: WA Dept. of Social & Health Services
Follow-up inspection conducted on 05/19/2025 found no deficiencies; previously cited deficiencies from 03/27/2025 and 01/29/2025 are considered corrected.; Additional administrative corrections noted for background checks (WAC 388-78A-2468), TB testing (WAC 388-78A-2480), and 2-step TB skin testing (WAC 388-78A-2484) in the Plan of Correction section.; The document contains a generic statement regarding the process for monitoring deficiencies: 'For all cited deficiencies, ED or designee will bring all audits and trainings to the community's Quality Assurance meeting monthly for 3 months and quarterly for 3 quarters for tracking and trending purposes.'
Deficiency corrected
Facility failed to maintain a current dietary manual (last updated in 2017) in the main kitchen.
Facility failed to ensure 1 staff member with a positive TB test completed a chest X-ray within seven days.
Deficiency corrected
8 of 15 staff sampled were not qualified to provide care as they lacked required HCA or CNA certification within required timelines.
Facility failed to update Resident 2's service agreement regarding sexual behaviors directed toward female residents.
This letter informs the facility that their Informal Dispute Resolution (IDR) request was denied because it was submitted past the 10-day deadline.
This is an uncorrected deficiency previously cited on January 29, 2025. A $400.00 civil fine has been imposed.
The licensee failed to ensure that three staff were qualified with appropriate credentials to provide care for vulnerable adult residents.
The licensee failed to ensure that three staff were qualified with appropriate credentials to provide care for vulnerable adult residents.
The inspection report dated 10/03/2024 indicates that all violations noted during the previous inspection (08/01/2024) have been corrected.
Cafeteria area has 3 power strips connected together plugged into a refrigerator.
Facility's kitchen hood cleaning shows that the hinge kit needs repaired / replaced.
Facility was unable to provide documentation showing that 90-minute annual testing of emergency lighting was performed.
Facility lacked records for annual fire-resistant door inspections. Specific doors in the Serenity room and Electrical room failed to close/latch properly.
Facility was unable to provide record of their annual fire wall inspection and/or repairs.
Facility failed to include transmission of fire alarm signals during fire drills; conducted table tops only.
Activity Director's office has a portable space heater plugged into a power strip.
Facility was unable to provide current documentation for their annual fire alarm system inspection.
Facility was unable to provide documentation showing that monthly testing of their CO detectors have been performed in the past 12 months.
Sprinkler Riser room outside has a receptacle cover missing.
West side Electrical room has penetrations in the ceiling by room 37.
Facility was unable to provide documentation for their last fire/smoke damper testing.
Facility was unable to provide documentation for annual sprinkler inspection and 3rd/4th quarter reports.
A follow-up inspection on 11/15/2024 (Compliance Determination 50126) found no deficiencies.
Staff administered medication meant for one resident to the wrong resident. A previous incident involved a stray pill found by a visitor. Facility failed to ensure safe medication administration practices.
The inspection on 7/18/2023 initially showed deficiencies (Disapproved). A follow-up inspection on 8/1/2023 confirmed that all violations from previous inspections had been corrected.
Missing documentation for 12 months of fire drills for 1st, 2nd, and 3rd shifts.
No inspection schedule for fire doors; annual inspection required by end of 2023.
Open junction box missing cover in West Nursing Office.
No schedule for inspection of Fire-Rated construction; annual inspection needed by end of 2023.
Missing documentation for 5-year internal pipe testing, 3-year dry system test, annual forward flow test, 5-year FDC hydro test, and first quarter inspection.
First semi-annual hood cleaning documentation missing.
Extension cord found in use in maintenance office.
Power strip plugged into another power strip in maintenance office.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with WA Dept. of Social & Health Services.
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit issaquahmc.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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