Aa Best Care Homes

This report details a complaint investigation regarding allegations of staff wrongfully evicting a resident. The investigation found the allegation to be unsubstantiated, meaning there was insufficient evidence to prove the violation occurred. No specific deficiencies were cited in the provided text.

The facility underwent an unannounced Case Management visit. The purpose of the visit was to follow up on previous discussions regarding the facility's operation and management. No deficiencies were cited during this inspection.

The inspection was an informal office meeting conducted at the Santa Rosa Regional Office. Discussions covered the future management of the facility and the co-licensee's other facility. No deficiencies were cited during this meeting.

This report details a Complaint Investigation conducted on 10/24/2025 regarding an allegation that the facility failed to provide a due refund. The investigation reviewed records and found evidence suggesting the refund was processed and mailed to the resident's representative payee. Consequently, the initial allegation was deemed unsubstantiated.

This report details a complaint investigation regarding staff actions concerning a resident diagnosed with scabies. The allegation that staff failed to seek timely medical attention for the resident was reviewed. Ultimately, the investigation concluded that the allegation was unsubstantiated due to a lack of evidence proving the facility staff was aware of the diagnosis at the time of the alleged lapse.

This report details a complaint investigation regarding staff actions concerning a resident diagnosed with scabies. The allegation that staff failed to seek timely medical attention for the resident was reviewed. Ultimately, the investigation concluded that the allegation was unsubstantiated due to a lack of evidence proving the facility staff was aware of the diagnosis at the time of the alleged lapse.

The inspection revealed multiple deficiencies across several critical areas. There are several Type A violations, including unsafe physical conditions (exposed wiring, mold, pests) and dangerously high water temperatures. Additionally, there are Type B violations concerning staff certifications, incomplete resident care plans, failure to conduct emergency drills, and outstanding licensing fees.

This report details a complaint investigation regarding allegations of staff financially abusing a client. The investigation concluded that the allegation was unsubstantiated, meaning there was not enough evidence to prove the alleged violations occurred. No specific deficiencies were cited in the report.