Santa Rosa Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Below average in CA · Below recommended RN staffing · Below chain average · $107,746 in fines
What this means for your family
This facility offers exceptional physical and occupational therapy that can significantly aid in post-surgical recovery. However, you must be extremely vigilant regarding medical monitoring, as multiple family members have reported alarming instances of staff failing to recognize serious medical declines.
Google Reviews
Google Reviews
78 reviews on Google“Families seeking rehabilitation will find highly praised physical and occupational therapy services and a compassionate nursing staff. However, there are serious, critical reports regarding medical neglect, dehydration, and failure to recognize declining health, which should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Compassionate and caring nursing staff
- Clean and well-maintained environment
- Positive and supportive atmosphere
Concerns
- Critical medical neglect and failure to monitor patient decline (mentioned by 2 reviewers)
- Inconsistent responsiveness to call lights (mentioned by 2 reviewers)
- Issues with patient clothing/belongings management
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those sessions are tailored to each resident's needs?
- 2How does the nursing team monitor changes in a resident's health to ensure that any decline in condition is caught and addressed immediately?
- 3What is the protocol for responding to call lights, and how do you ensure that residents receive timely assistance throughout the night?
- 4Could you describe the process for managing and tracking residents' personal belongings and clothing to prevent anything from getting lost?
- 5What kind of daily activities or social events are organized to help residents stay engaged and part of the community?
- 6In the event of a medical emergency, what are the specific steps the staff takes to coordinate care and communicate with the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff is AMAZING, respectful, helpful, patient, kind, and CARING. If I was ever in need of physical rehab again I would definitely go to Summerfield.”
“My grandfather was transferred from our local hospital to this facility after undergoing surgery. This facility almost cost him his life.”
“The facility may be look run down, but it is very well-run, the staff is excellent across the board, the CNAs are very kind and competent, as are the RNs, PTs, OTs, SLP, doctor and administrators.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Santa Rosa Post Acute has significant care concerns, with 38 of 79 deficiencies triggered by family complaints. The facility shows persistent problems with preventing abuse and neglect, medication management, and infection control. While all issues have correction dates, the recurring nature across multiple surveys—especially regarding resident safety and treatment quality—suggests ongoing challenges that families should carefully evaluate before placement.
Mar 11, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 26, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 12, 2025Routine16
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Payment Denial
Dec 26, 2025
4-day denial
Fine
Jan 28, 2025
$10,166
Ownership & Operations
Who Operates This Facility
Santa Rosa Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 176 of 260
Ownership & Management
Owners
Providence Group Wine Country LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit summerfieldhealthcare.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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