Ivy Park at Santa Rosa
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
This facility offers a warm, family-like atmosphere and highly praised intake staff. However, families should exercise extreme caution and ask specific questions regarding staffing ratios in memory care and the facility's protocols for managing infectious diseases, given past reports of understaffing and hygiene issues.
Google Reviews
Google Reviews
17 reviews on Google“Families may find comfort in the facility's reputation for compassionate, friendly staff and a welcoming, homey environment. However, there are serious allegations regarding understaffing, hygiene issues like scabies outbreaks, and a lack of individualized care in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Welcoming and homey atmosphere
- Active amenities and activities
- Smooth transition/onboarding process
Concerns
- Understaffing and lack of individualized care in memory care (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to positive reviews, often mentioning specific staff members or family members. For negative reviews, they use a professional, standardized template to acknowledge concerns and request offline communication.
Questions for Your Tour
- 1It's wonderful to see how much the team values resident feedback through your reviews; how do you typically incorporate family suggestions into the care plan?
- 2We want to make sure the transition is as smooth as possible; what does your onboarding process look like for a new resident joining the community?
- 3Could you tell us more about the daily activity calendar and how you ensure residents stay engaged with the amenities available here?
- 4For residents who may need more specialized support, how do you ensure that person-centered care is maintained within the memory care wing?
- 5What are your specific protocols for handling medical emergencies or changes in health status during the overnight hours?
- 6How does the facility manage cleaning schedules and daily upkeep to ensure all common areas and private rooms remain pristine?
Personalized based on this facility's data
Key Review Excerpts
“It was such a pleasure working with Honey, too. She is knowledgeable, caring, accommodating, and even went the extra mile in getting paperwork handled for my Mom.”
“My father is in memory care at sunrise villa and was diagnosed with scabies..not only does he have Them but my mother has them as well. We feel that they are always understaffed, also my father's door is always locked so he can't go to his room all day.”
“We were sold one situation, that turned out to be a complete different. We brought in a personal caregiver that had been with client for number of years. Her behavior plan was completely ignored; while being replaced with nothing.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 27, 2026RoutineCleanReport
The facility underwent a required 1-Year inspection. The initial review of resident and staff files was found to be well-organized and thorough. No deficiencies were cited during this visit, though the full Annual Inspection was unable to be completed and will be rescheduled.
Jan 29, 2026OtherCleanReport
The facility underwent a Case Management visit following an unusual incident report concerning a resident. The Licensing Program Analyst conducted an interview with the Executive Director. No deficiencies were cited during this visit.
Jan 29, 2026OtherCleanReport
The facility underwent a Case Management visit following an unusual incident report concerning a resident. The Licensing Program Analyst conducted an interview with the Executive Director. No deficiencies were cited during this visit.
Dec 18, 2025ComplaintCleanReport
This report details an unannounced complaint investigation conducted on December 12, 2025. The investigator found that the allegations regarding staff not administering medications and personal rights violations were unfounded. No deficiencies were cited during the visit.
Oct 17, 2025ComplaintCleanReport
This report details a complaint investigation regarding alleged theft of resident funds. The investigation found that there was insufficient evidence to prove the allegation, resulting in an 'Unsubstantiated' finding. No deficiencies were cited during the visit.
Mar 25, 2025RoutineCleanReport
The facility underwent a 1-Year Required inspection and was generally observed to be clean, orderly, and well-equipped. The report explicitly states that no deficiencies were cited during the visit, indicating compliance with current regulations.
Apr 25, 2024RoutineCleanReport
The facility underwent a required 1-Year Visit on 04/25/2024. The inspection noted that the facility was clean, well-organized, and compliant in several key areas, including fire safety and resident file maintenance. However, the LPA was unable to complete the Annual Inspection and scheduled a follow-up visit.
Feb 2, 2024OtherCleanReport
The facility was inspected for Case Management following an incident report of sexual assault. The administrator reported immediate actions taken, including notifying police and the resident's responsible party. The report explicitly states that no deficiencies were cited during this inspection.
Ownership & Operations
Who Operates This Facility
Well Ivy 6 Tenant Llc;oakmont Management Group LLC
STEPHANIE LIMBERG
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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