Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 47 Google reviews

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Public Google reviewers rate Wyndham Court of Plano highly. Reviewers highlight: compassionate and attentive nursing staff, high-quality, nutritious, and varied meals. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Wyndham Court of Plano is highly regarded by families for its compassionate, person-centered care and a warm, home-like atmosphere. Reviewers frequently praise the attentive nursing staff and the high quality of the dining services, though one extremely serious allegation regarding resident abuse and medication mismanagement was noted.
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Distribution · 50 analyzed
The owner provides highly personalized and empathetic responses to detailed reviews, often naming specific staff members mentioned by the reviewer. However, for shorter or simpler reviews, the responses shift to brief, generic templates.
Personalized based on this facility's data
Key Review Excerpts
“The food is delicious and nutritious with a variety of meals satisfy a variety of palettes. What is even more important is the care and how this facility is run.”
“Adelaide, with a gentleness that can only flow from a heart anchored in compassion, patiently walked alongside the resident...”
“My mother has been in your assisted living facility for over three years and every year she is there she seems happier and healthier. Just amazing.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on June 6, 2024, identified several safety concerns primarily related to fire safety, including issues with smoke detectors, fire extinguishers, and electrical systems. While there are no active enforcement actions listed, families should be aware of these documented building code deficiencies and the facility's progress in correcting them.
Life Safety Code (13 violations)
The facility failed to ensure portable fire extinguishers were mounted on hangers or brackets supplied with the fire extinguisher or mounted in a fire extinguisher cabinet, were protected from impact or dislodgement, and were mounted at the appropriate height based on the weight of the extinguisher.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to provide smoke compartmentation where required.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to provide proper locking devices
The facility failed to notify HHSC in writing prior to the start of building rehabilitation.
The facility failed to provide smoke detectors in the required locations.
The facility failed to ensure means of egress met the referenced codes and standards.
The facility failed to provide a fire alarm control panel visible to facility staff or monitored by devices carried by facility staff, that indicated the location of a fire alarm event.
The facility failed to test and maintain an emergency generator that provides power to emergency lighting.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to provide an approved outdoor area for the segregated unit.
The facility failed to ensure flammable and combustible liquids were not stored in buildings used by residents.
Health Code (3 violations)
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
The facility failed to search the NAR and EMR annually.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
Plano Wc Scal 2 LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
SANDRA MOTHERSELL
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47 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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