Wyndham Court of Plano
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 48 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality dining and a warm, social environment for their loved ones. However, due to a single highly severe allegation regarding medication and safety, families should perform their own due diligence and ask specifically about their current medication administration protocols and incident reporting transparency.
Google Reviews
Google Reviews
48 reviews on Google“Wyndham Court of Plano is highly regarded by families for its compassionate, person-centered care and a warm, home-like atmosphere. Reviewers frequently praise the attentive nursing staff and the high quality of the dining services, though one extremely serious allegation regarding resident abuse and medication mismanagement was noted.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality, nutritious, and varied meals
- Warm, clean, and inviting environment
- Engaging activities and social events
- Strong management and leadership
Concerns
- Allegations of resident abuse and medication mismanagement
- Unprofessionalism from specific staff members in memory care
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often naming specific staff members mentioned by the reviewer. However, for shorter or simpler reviews, the responses shift to brief, generic templates.
Questions for Your Tour
- 1We've heard wonderful things about the quality of the meals here; could you tell us more about how the menu is planned and how much variety there is for residents?
- 2The community seems to have such a warm and inviting atmosphere; what kind of social events or engaging activities are planned for the residents each week?
- 3Could you walk us through your specific protocols for medication administration and how you ensure accuracy and safety for every resident?
- 4In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
- 5We noticed the management team is very involved in the community; how does the leadership team communicate with families regarding day-to-day care and any changes in resident needs?
- 6For residents in the memory care wing, how do you tailor your staff's approach to ensure they are providing the most compassionate and professional care possible?
Personalized based on this facility's data
Key Review Excerpts
“The food is delicious and nutritious with a variety of meals satisfy a variety of palettes. What is even more important is the care and how this facility is run.”
“Adelaide, with a gentleness that can only flow from a heart anchored in compassion, patiently walked alongside the resident...”
“My mother has been in your assisted living facility for over three years and every year she is there she seems happier and healthier. Just amazing.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on June 6, 2024, identified several safety concerns primarily related to fire safety, including issues with smoke detectors, fire extinguishers, and electrical systems. While there are no active enforcement actions listed, families should be aware of these documented building code deficiencies and the facility's progress in correcting them.
Jun 6, 2024Routine14Report
Life Safety Code (13 violations)
The facility failed to provide an approved outdoor area for the segregated unit.
The facility failed to provide proper locking devices
The facility failed to test and maintain an emergency generator that provides power to emergency lighting.
The facility failed to ensure portable fire extinguishers were mounted on hangers or brackets supplied with the fire extinguisher or mounted in a fire extinguisher cabinet, were protected from impact or dislodgement, and were mounted at the appropriate height based on the weight of the extinguisher.
The facility failed to notify HHSC in writing prior to the start of building rehabilitation.
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to ensure means of egress met the referenced codes and standards.
The facility failed to provide smoke detectors in the required locations.
The facility failed to provide a fire alarm control panel visible to facility staff or monitored by devices carried by facility staff, that indicated the location of a fire alarm event.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to ensure flammable and combustible liquids were not stored in buildings used by residents.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to provide smoke compartmentation where required.
May 10, 2022Routine
Health Code (3 violations)
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
The facility failed to search the NAR and EMR annually.
Ownership & Operations
Who Operates This Facility
Plano Wc Scal 2 LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
SANDRA MOTHERSELL
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit silvercareliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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