Prestonwood Rehabilitation & Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews

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What this means for your family
This facility is highly regarded for its welcoming atmosphere and the professionalism of its leadership team. However, because one reviewer reported a significant delay in emergency response, families should specifically ask about their protocols for monitoring residents and their response times for call lights.
Google Reviews
Google Reviews
36 reviews on Google“Families considering Prestonwood Court can expect a warm, inviting atmosphere with a highly praised administrative and sales team. While many long-term residents and their families report exceptional care and a sense of community, one critical review raised serious concerns regarding emergency response times and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Professional and welcoming administrative staff
- Warm, inviting community atmosphere
- High level of respect for resident dignity
- Well-maintained and clean facilities
Concerns
- Slow emergency response times for resident falls
- Inconsistency in providing paid extra care services
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses that often use identical phrasing across different reviews. While they attempt to personalize by using names, the core of the message is frequently a copy-paste template.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols do you have in place to keep the rooms so tidy?
- 2We noticed the administrative team is very responsive to feedback; how does the management team involve families in the care planning process?
- 3Could you walk us through the process for managing medications and how you ensure accuracy during shift changes?
- 4What is the protocol for responding to a resident fall or an urgent medical need during the night?
- 5How do you handle requests for extra or supplemental care services to ensure there is consistency for the resident?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The moment we walked in you felt the difference. It was warm, inviting and beautiful.”
“The caregivers and staff and entire team have gone above and beyond these past two years of Covid to make sure everyone is safe, not only cared for, but cared for with respect and dignity.”
“Each morning, before the rest of the residents had risen, she came into Mother's room and announced, 'Mary Margaret... time for us California girls to have our morning coffee.'”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 17 deficiencies across 2 surveys, including 10 complaint-triggered violations indicating families filed reports about care issues. The most serious problems involve resident protection from abuse and neglect, medication management, and infection control. Many issues persist across both surveys, showing ongoing challenges with basic safety protocols and care quality that families should carefully evaluate before considering placement.
Apr 17, 2025Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 17, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 29, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 17, 2025
$14,433
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
PRESTONWOOD REHABILITATION & NURSING CENTER INC
AUDREY DENMAN
Chain Affiliation
Dallas County Hospital District
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit prestonwoodcourt.com
Medicare data downloads
Original nursing home datasets
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