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Nursing HomeMedicaid

Prestonwood Rehabilitation & Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2460 Marsh Ln, Plano, TX 75093264 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 36 Google reviews

5
4
3
2
1
Prestonwood Rehabilitation & Nursing Center Nursing Home in Plano, TX — Street View
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What this means for your family

This facility is highly regarded for its welcoming atmosphere and the professionalism of its leadership team. However, because one reviewer reported a significant delay in emergency response, families should specifically ask about their protocols for monitoring residents and their response times for call lights.

Google Reviews

Google Reviews

36 reviews on Google
Families considering Prestonwood Court can expect a warm, inviting atmosphere with a highly praised administrative and sales team. While many long-term residents and their families report exceptional care and a sense of community, one critical review raised serious concerns regarding emergency response times and medication management.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities8.0Meds3.0Memory5.0Comms9.0Value5.0

Strengths

  • Professional and welcoming administrative staff
  • Warm, inviting community atmosphere
  • High level of respect for resident dignity
  • Well-maintained and clean facilities

Concerns

  • Slow emergency response times for resident falls
  • Inconsistency in providing paid extra care services

Rating Trends

Tap a year to see what changed

234'14(2)'18(6)'20(6)'23(5)'25(19)'26(10)

Distribution · 58 analyzed

5
50
4
4
3
0
2
2
1
2

How They Respond to Reviews

100%response rate
Generic

The owner relies heavily on repetitive, templated responses that often use identical phrasing across different reviews. While they attempt to personalize by using names, the core of the message is frequently a copy-paste template.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols do you have in place to keep the rooms so tidy?
  • 2We noticed the administrative team is very responsive to feedback; how does the management team involve families in the care planning process?
  • 3Could you walk us through the process for managing medications and how you ensure accuracy during shift changes?
  • 4What is the protocol for responding to a resident fall or an urgent medical need during the night?
  • 5How do you handle requests for extra or supplemental care services to ensure there is consistency for the resident?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The moment we walked in you felt the difference. It was warm, inviting and beautiful.

Prospective resident's family · 2025★★★★★

The caregivers and staff and entire team have gone above and beyond these past two years of Covid to make sure everyone is safe, not only cared for, but cared for with respect and dignity.

Long-term resident's family · 2021★★★★★

Each morning, before the rest of the residents had risen, she came into Mother's room and announced, 'Mary Margaret... time for us California girls to have our morning coffee.'

Memory care family member · 2018★★★★★
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
3.71hrs
90%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
TX
9.4%
Denton
5.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
19.4%
TX
14.2%
Denton
16.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
TX
2.5%
Denton
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
TX
18.4%
Denton
20.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Denton
91.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
14.4%
TX
16.1%
Denton
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Denton
82.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
TX
88.0%
Denton
87.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
TX
1.5%
Denton
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (9.1)
10 complaint-triggered
$14,433 in fines

This facility has concerning patterns with 17 deficiencies across 2 surveys, including 10 complaint-triggered violations indicating families filed reports about care issues. The most serious problems involve resident protection from abuse and neglect, medication management, and infection control. Many issues persist across both surveys, showing ongoing challenges with basic safety protocols and care quality that families should carefully evaluate before considering placement.

Apr 17, 2025Routine
2
0600Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 17, 2025Complaint
8
0607Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 29, 2024Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 29, 2024Complaint
2
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 17, 2025

$14,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dallas County Hospital District

Organization Type

for profit

Management Company

PRESTONWOOD REHABILITATION & NURSING CENTER INC

Administrator

AUDREY DENMAN

Chain Affiliation

Chain Name

Dallas County Hospital District

Chain Size

5 facilities nationwide

Chain avg rating: 2.8/5 · Rank 2 of 5

Ownership & Management

Key personnel

Foster, RobertW-2 Managing EmployeeBradley, ShannanOfficer / DirectorCerise, FrederickOfficer / DirectorCastaneda, EdmundoOfficer / DirectorDallas County Hospital DistrictManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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