Avalon at Willow Bend II
Families consistently rate this highly — reviewers highlight compassionate and patient nursing staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
This facility offers exceptional compassion and dignity for residents with dementia, which is a significant strength. However, families must exercise extreme caution and perform rigorous due diligence regarding medication management and incident reporting, as recent reviews have raised alarming concerns about neglect and lack of transparency.
Google Reviews
Google Reviews
37 reviews on Google“Avalon at Willow Bend II is highly regarded by many families for its compassionate, patient, and attentive staff, particularly in managing dementia-related behaviors. While many reviewers praise the clean, beautiful facility and the professionalism of the management, there are serious, specific allegations regarding neglect, medication management issues, and lack of incident reporting during end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Clean and well-maintained facility
- Proactive and professional management
- Strong focus on dignity in memory care
Concerns
- Serious neglect and lack of hygiene/bathing
- Inadequate medication management for end-of-life care
- Failure to report incidents or notify families of falls
- Increased costs/fees for staffing
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that are reused across multiple different reviews. While the tone is empathetic and professional, the responses often repeat the exact same phrasing for different family members and situations.
Questions for Your Tour
- 1It is wonderful to see how much care the management team puts into communicating with families; how do you typically keep us updated on any changes in our loved one's daily well-being?
- 2Since you have a specialized memory care program, what are some of the favorite daily activities or sensory programs that help residents stay engaged?
- 3Can you walk me through your specific protocols for medication administration and how you ensure accuracy for residents with complex needs?
- 4How does the nursing staff approach personal hygiene and bathing routines to ensure every resident feels comfortable and well-cared for?
- 5In the event of an unexpected incident, such as a fall, what is your internal process for notifying the family and documenting the event?
- 6With a smaller, intimate community of 25 residents, how do you balance providing personalized attention with managing the various medical needs of the group?
Personalized based on this facility's data
Key Review Excerpts
“When things became more challenging, the staff treated him with patience, respect, and humanity. They helped him understand his surroundings, gave him choices, and never made him feel “less than.””
“The staff was always respectful in caring for my father and worked well with the Allstar Hospice Care team to take proper care of my father. The facility itself is well maintained and kept very clean.”
“The night aides dragged her from the bathroom and put her back in bed even though she was in obvious pain. The aides did not alert management, write up an incident report, or notify hospice, emergency services, or me.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Avalon at Willow Bend II took place on January 30, 2020. During this inspection, two health code violations related to food handling and safety were identified and subsequently corrected by February 6, 2020. No enforcement actions are currently on record for this facility.
Jan 30, 2020Routine
Health Code (2 violations)
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
Ownership & Operations
Who Operates This Facility
Wismiss Management, LLC
for profit
JIM PRIEBE
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit avalonmemorycare.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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