Caresana Highlands LLC
Families consistently rate this highly — reviewers highlight compassionate and patient nursing staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
This facility offers exceptional compassion and expertise in memory care, making it a strong candidate for residents with dementia. However, families must exercise extreme caution and perform rigorous due diligence regarding hygiene standards and medication protocols, as recent reviews have raised alarming reports of neglect and inadequate end-of-life support.
Google Reviews
Google Reviews
37 reviews on GoogleFamilies generally praise the facility for its compassionate, patient, and highly attentive nursing staff, particularly in managing dementia-related behaviors. However, there are serious allegations regarding neglect, lack of proper hygiene, and inadequate medication management for end-of-life care. While many find the environment clean and beautiful, recent reviews highlight concerns regarding sudden price increases and staff responsiveness.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Clean and well-maintained facility
- Strong expertise in dementia and memory care
- Proactive and communicative management
Concerns
- Allegations of neglect regarding hygiene and bathing (mentioned by 2 reviewers)
- Issues with medication management and distribution
- Sudden increase in resident fees for staffing
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses that frequently use the reviewer's name and reference specific family members or staff members mentioned. They consistently use emotional language like 'honored' and 'entrusted' to reinforce a sense of compassionate care.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through your reviews; how do you typically communicate important updates or changes to families?
- 2With your specialized expertise in dementia and memory care, what specific routines do you use to keep residents engaged and active throughout the day?
- 3Could you walk me through your specific protocols for medication administration and how you ensure every dose is tracked accurately?
- 4Since the facility is so well-maintained and clean, what is your daily schedule for resident hygiene and personal care routines?
- 5In the event of a medical emergency during the night, what is the immediate process for contacting both the nursing staff and our family?
- 6How do you manage the balance of staffing levels to ensure that the high level of compassionate care the residents are known for remains consistent?
Personalized based on this facility's data
Key Review Excerpts
“When things became more challenging, the staff treated him with patience, respect, and humanity. They helped him understand his surroundings, gave him choices, and never made him feel “less than.””
“The staff was always respectful in caring for my father and worked well with the Allstar Hospice Care team to take proper care of my father.”
“The night aides dragged her from the bathroom and put her back in bed even though she was in obvious pain. The aides did not alert management, write up an incident report, or notify hospice, emergency services, or me.”
Ownership & Operations
Who Operates This Facility
Caresana Highlands LLC
for profit
TENDAI NYAMANZI
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit avalonmemorycare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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