Sanctuary at Ohio Valley
Strong Medicare quality ratings; families often praise high quality of nursing and therapy care. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
The facility is highly regarded for its clinical and rehabilitation care, making it a strong candidate for medical recovery. However, families should be aware of reports regarding slow call-light response times and unprofessional communication; we recommend visiting in person to observe staff responsiveness and verifying how the facility manages call-light protocols.
Google Reviews
Google Reviews
15 reviews on Google“Sanctuary at Ohio Valley receives consistent praise for its dedicated nursing and therapy staff, with multiple reviewers highlighting the high quality of personal care provided during rehab stays. However, the facility faces significant criticism regarding administrative professionalism, slow call-light response times, and a need for physical facility upgrades.”
Quality Themes
Tap a score for detailsStrengths
- High quality of nursing and therapy care
- Attentive and loving staff
- Clean facility environment
- Effective rehabilitation services
Concerns
- Slow call-light response times (mentioned by 2 reviewers)
- Unprofessional and rude staff interactions (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 93 residents, what specific steps are you taking to ensure that call lights are answered promptly and that residents feel their needs are addressed in a timely manner?
- 2I noticed the staffing rating is currently lower than other metrics; how do you manage daily staffing levels to ensure that every resident receives the high-quality, attentive care that your therapy team is known for?
- 3Some families have mentioned challenges with communication; what is your preferred process for keeping family members updated on their loved one’s daily progress and any changes in their care plan?
- 4Given the feedback regarding staff interactions, how do you foster a culture of professionalism and kindness among your team to ensure residents always feel respected and valued?
- 5What does a typical day look like for residents here, and how do you encourage social engagement and active participation in daily activities?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident, and how quickly do you coordinate with local hospitals or family members?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough regarding the quality of care given to her. I was extremely impressed with quality of nursing staff, PT, social worker, and nursing assistants.”
“The building itself is not posh, but the loving care she's had from the staff more than makes up for it.”
“I work in healthcare and people there are so rude. I reported one for being so rude and mean and hateful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues primarily with fire safety systems and medication management across multiple surveys from 2020 to 2025, suggesting persistent operational challenges. One complaint was filed by a family regarding failure to properly report suspected abuse or neglect in late 2024. While all deficiencies show correction dates, the repeated fire safety violations and medication-related problems indicate ongoing compliance struggles that families should discuss directly with facility management during visits.
Mar 6, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 15, 2022Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 16, 2020Routine5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Sanctuary at Ohio Valley
nonprofit
Chain Affiliation
American Health Foundation
6 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 6 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit ahfohio.com
Medicare data downloads
Original nursing home datasets
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