Kingsbrook Lifecare Center
Strong Medicare quality ratings; families often praise modern, clean physical facility. Still worth an in-person visit.
based on 22 Google reviews

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What this means for your family
While the facility appears modern and offers decent physical therapy, the frequency of reports regarding neglect and slow response times is alarming. We strongly advise families to conduct unannounced visits during off-hours and weekends to verify the level of care provided, as multiple reviewers have cited significant lapses in basic hygiene and responsiveness.
Google Reviews
Google Reviews
22 reviews on Google“Kingsbrook Lifecare Center receives highly polarized reviews, with significant concerns regarding patient neglect, poor hygiene, and slow response times from nursing staff. While some families praise the modern facility and physical therapy department, multiple reports of residents suffering from dehydration, bedsores, and unexplained injuries suggest a serious decline in care standards.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean physical facility
- Effective physical therapy department
- Peaceful and aesthetic environment
Concerns
- Neglect and poor hygiene (bedsores, lack of bathing) (mentioned by 3 reviewers)
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Decline in patient health/mobility during rehab stays (mentioned by 4 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how modern and clean the facility is; how does the team ensure that high standard of cleanliness is maintained for every resident's room daily?
- 2With the high staffing rating you have, what specific protocols are in place to ensure that call buttons are answered promptly, especially during the night shift?
- 3How does the physical therapy department coordinate with the nursing staff to ensure residents maintain their mobility and strength during their stay?
- 4Can you tell us more about how the nursing team manages medication schedules and how families are kept informed about any changes in a resident's health?
- 5What is the process for communicating important medical updates or changes in care plans to family members to ensure we are always on the same page?
- 6What kind of daily activities or social outings are available to help residents stay engaged and enjoy the peaceful environment here?
Personalized based on this facility's data
Key Review Excerpts
“When she came home she was blood raw in areas of her body and the smell was horrific. Not to mention when we got her there the room was supposedly clean was not. We showed the nurse the black stuff in the sink and the dead bugs in the shower.”
“She pushed the call button and it took 3 hours for them to help her to the bathroom and then put a potty chair by her bed that was wobbly with the walker.”
“She also has bed sores and thrush in her mouth where they didn’t take care of her mouth the entire time she was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kingsbrook Lifecare Center has recurring deficiencies across multiple surveys, with families filing complaints that triggered inspections revealing problems with care planning and resident treatment. The facility shows persistent issues with fire safety systems, medication management, and infection control that have appeared across different time periods from 2019 to 2025, though all violations are reported as corrected by the facility.
Jun 5, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 28, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 28, 2024Routine16
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 28, 2019Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Jun 28, 2024
$4,394
Fine
Jun 28, 2024
$6,760
Payment Denial
Jun 28, 2024
7-day denial
Ownership & Operations
Who Operates This Facility
Kingsbrook Lifecare Center
nonprofit
Ownership & Management
Owners
Ashland Hospital Corporation
Owner · Organization
Beyond Blue Corporation
Owner (parent company) · Organization
Royal Blue Health, LLC
Owner (parent company) · Organization
University of Kentucky
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit kingsdaughtershealth.com
Medicare data downloads
Original nursing home datasets
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