Crystal Care of Coal Grove
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
While some recent reviews highlight a compassionate staff, the facility has a history of serious concerns regarding sanitation and administrative responsiveness. We strongly recommend visiting in person to inspect cleanliness and testing their phone responsiveness before making a decision.
Google Reviews
Google Reviews
26 reviews on Google“Crystal Care of Coal Grove receives highly polarized feedback, with recent reviews praising staff kindness while older and some critical reviews highlight severe concerns regarding sanitation, food quality, and administrative communication. Families frequently report issues with unresponsive management and difficulty reaching staff by phone, despite some positive experiences with bedside care.”
Quality Themes
Tap a score for detailsStrengths
- Caring and friendly nursing staff
- Prompt response to patient needs
- Warm and welcoming facility environment
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Unsanitary conditions and poor cleanliness (mentioned by 2 reviewers)
- Inadequate food quality and kitchen management (mentioned by 2 reviewers)
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and welcoming the nursing staff is; how do you foster that warm environment for new residents?
- 2What specific steps are being taken to ensure the dining experience and food quality meet the needs of every resident?
- 3How does the facility manage cleanliness and daily housekeeping schedules to maintain a comfortable living space?
- 4Can you walk us through your process for medication management and how you ensure accuracy for each resident?
- 5What is the best way for our family to stay in regular, clear communication with the nursing team regarding updates?
- 6How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“As I write this Review of the River Run (Crystal Care) Rehabilitation Hospital/Nursing Facility, i feel that the Staff are top notch, and are caring and fairly Prompt of looking to the Patients in this Facility.”
“This facility is disgusting. The food in the kitchen is not rotated, no temperatures are being logged in the book. It is very unsanitary.”
“I've called several times, I've been sent to voicemails multiple times, no one seems to answer phones there on a regular basis, called to get info on a resident, still haven't heard anything back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crystal Care has a concerning pattern of recurring deficiencies across multiple surveys, with families filing three complaint reports about treatment quality and nursing staff adequacy. The facility consistently struggles with medication management, basic care provision (including nutrition and safety), and fire safety systems. While all deficiencies show correction dates, the repeated issues with similar care areas suggest ongoing quality challenges that families should carefully evaluate.
Sep 11, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 19, 2023Routine10
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 7, 2021Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Mar 4, 2024
$159,708
Payment Denial
Mar 4, 2024
18-day denial
Ownership & Operations
Who Operates This Facility
Crystal Care of Coal Grove
for profit
Chain Affiliation
Hillstone Healthcare
12 facilities nationwide
Chain avg rating: 3.1/5 · Rank 7 of 14
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit facebook.com
Medicare data downloads
Original nursing home datasets
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