The Friendly Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 130 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 7)
- High staff turnover (50%)
Below average in RI · Below recommended RN staffing · Above average staffing · $42,369 in fines · Missing required sprinkler systems
What this means for your family
The Friendly Home is highly regarded for its dedicated nursing and physical therapy teams, making it a strong candidate for rehabilitation. However, families should be vigilant regarding medication management and dietary needs, and we recommend asking the administration about their protocols for ensuring consistent care during night and weekend shifts.
Google Reviews
Google Reviews
130 reviews on Google“The Friendly Home generally receives high praise for its compassionate, attentive nursing and rehabilitation staff who are frequently described as kind and communicative. However, families should be aware of recurring concerns regarding facility accessibility, such as the lack of automatic doors, and occasional reports of inconsistent medication management or communication lapses during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Effective and goal-oriented physical/occupational therapy
- Clean and well-maintained facility environment
- Strong communication and support for families during hospice or end-of-life care
Concerns
- Lack of automatic handicap-accessible doors at the main entrance (mentioned by 2 reviewers)
- Inconsistent medication management or documentation errors (mentioned by 3 reviewers)
- Inconsistent quality of care or responsiveness during night/weekend shifts (mentioned by 3 reviewers)
- Dietary errors regarding special needs (puréed food/thickened liquids) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a high priority for our family, could you walk us through your current process for double-checking dosages and documentation to ensure accuracy?
- 2We noticed that some residents require specialized diets; what protocols are in place to ensure that puréed meals or thickened liquids are consistently served to the correct individuals?
- 3How does the facility ensure that the high level of care and responsiveness we see during the day remains consistent throughout the night and over the weekends?
- 4Since we noticed the main entrance doesn't have automatic doors, what is the best way for us to assist our loved one with accessibility when we arrive for visits?
- 5We’ve heard wonderful things about your therapy team; how do you integrate those physical and occupational therapy goals into the residents' daily routines?
- 6What is your communication process for keeping families informed if there is an unexpected change in a resident's health status or a medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and the CNA'S at the Friendly Home were excellent and right when you ring the bell they assist you with whatever it is you need.”
“The nurses and aides were all great. The gals in PT/OT (Jenn) worked with Dad to get his strength back and he left much stronger and stable than when he arrived.”
“My grandmother stayed at the Friendly home... Most of the staff were great! Any questions I had were answered efficiently. I took away a Star because I feel the rehab/physical therapy portion could be better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Friendly Home shows concerning patterns with 40 deficiencies across 10 surveys, including 12 complaint-triggered issues where families reported problems. The facility has recurring deficiencies in treatment and care quality, medication management, and care planning that persist across multiple surveys despite corrections. While all violations show correction dates, the repeated nature of similar deficiencies suggests ongoing quality concerns that families should investigate thoroughly.
Dec 19, 2025Routine12
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Dec 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 31, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 30, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Oct 30, 2023
$11,183
Fine
Oct 30, 2023
$15,593
Fine
Oct 30, 2023
$15,593
Ownership & Operations
Who Operates This Facility
The Friendly Home
for profit
Ownership & Management
Owners
Gellis, Louis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit thefriendlynursinghome.com
Medicare data downloads
Original nursing home datasets
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