Woods Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
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What this means for your family
This facility offers excellent physical therapy and a peaceful environment, but recent reviews indicate a troubling trend of understaffing and hygiene neglect. If you choose this facility, you must closely monitor medication administration and daily hygiene checks, especially during weekends when staffing is reported to be lower.
Google Reviews
Google Reviews
65 reviews on Google“Families considering Woods Health Services should be aware of significant concerns regarding understaffing and inconsistent hygiene care, with multiple reviewers reporting neglected hygiene and delayed medication. While some residents benefit from excellent physical therapy and a peaceful environment, recent reviews highlight serious lapses in nursing responsiveness and professional communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Peaceful and beautiful grounds
- Friendly and helpful staff members
- Comprehensive care levels including memory care
Concerns
- Understaffing leading to delayed care (mentioned by 3 reviewers)
- Neglect regarding hygiene and diaper changes (mentioned by 2 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Unprofessional communication from administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific details from their comments. For negative reviews, the pattern shifts to a formal, professional outreach strategy led by a specific director to move the conversation offline.
Questions for Your Tour
- 1We've heard wonderful things about the beautiful grounds here; what kind of outdoor activities or strolls are available for residents?
- 2Since physical therapy is a known strength of your facility, how do you work with therapists to help residents maintain their mobility?
- 3Could you walk us through your specific protocols for ensuring medication is administered accurately and on schedule every day?
- 4What steps is the administration taking to ensure that communication with families remains consistent and professional?
- 5How does the care team manage daily hygiene needs and personal care routines to ensure every resident feels comfortable and clean?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My Mom is in a memory care facility here and they take great care of her.”
“Either they’re understaffed or some of the cna’s don’t want to work. Mother was left in soiled diapers multiple times and soaked through her clothes.”
“Physical therapists do a great job.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Woods Health Services shows a concerning pattern with 18 complaint-triggered deficiencies from families reporting issues. The facility has persistent problems across quality of care, accident prevention, and infection control that recur repeatedly across surveys from 2022 to 2025. While all deficiencies show correction dates, the recurring nature of issues in critical care areas suggests ongoing operational challenges that families should carefully consider.
Mar 3, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 10, 2026Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Dec 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 19, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Payment Denial
Mar 11, 2024
13-day denial
Fine
Dec 13, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Woods Health Services
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit livingathillcrest.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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