Landmark Medical Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in CA · Critically understaffed (RN) · Significantly below average staffing · Low staff turnover (stable workforce) · No penalties on record · Abuse citation
What this means for your family
This facility shows a strong capacity for supporting residents through medical recovery and emotional loss. However, because multiple reviewers have noted rude or dismissive behavior from certain staff members, you should closely monitor the attitude and responsiveness of the care team during your visits.
Google Reviews
Google Reviews
12 reviews on Google“Families may find comfort in the facility's ability to support residents through significant life transitions and medical progress, with several reviewers praising the compassionate support during bereavement. However, there are significant concerns regarding the professionalism and attitude of certain staff members, including reports of rudeness and dismissive behavior.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate support during bereavement
- Effective progress in resident rehabilitation
- Friendly and cooperative staff members
- Positive food quality
Concerns
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the food quality here; could you tell us more about the daily meal options and how much input residents have in the menu?
- 2Since we know rehabilitation is a strength of your facility, how do you work with therapists to ensure a resident's progress is maintained daily?
- 3How does the nursing team ensure clear and consistent communication with family members regarding changes in a resident's health or daily care?
- 4What specific protocols are in place to ensure that all staff members, including new hires, maintain a consistently professional and friendly demeanor with residents?
- 5Can you walk us through the process of how medical emergencies are managed during the overnight hours?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My son who is a resident there is making excellent progress,' He says the food there is very good !”
“I Was a Client there the staff and group leaders the front office thanks a lot for everything much respect 4 Rosemary 4 letting me come back and 4 being there 4 me when my father passed I will never forget the love the staff showed me at the time of my loss”
“Don't come here the employees here especially Harry were rude he treated us very bad would ignore us not listen we waited 4 hours just to get some attention”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
11
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Landmark Medical Center has concerning patterns of resident protection failures, with families filing 23 complaint-triggered reports that led to deficiencies. The facility repeatedly struggles with protecting residents from abuse and neglect, preventing accidents and maintaining safety, and medication management. While all violations show correction dates, the persistent recurrence of abuse protection issues (appearing in multiple recent complaints through 2024-2025) and accident prevention problems across surveys suggests ongoing challenges in core resident safety areas that families should carefully consider.
Mar 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2025Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Dec 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Landmark Medical Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit landmarkmedicalcenter.net
Medicare data downloads
Original nursing home datasets
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