Claremont Care Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
This facility is a strong candidate for rehabilitation due to its highly-rated therapy teams and clean environment. However, you must be prepared to act as a persistent advocate for your loved one, as multiple families have reported issues with staff responsiveness and hygiene maintenance during night shifts.
Google Reviews
Google Reviews
66 reviews on Google“Claremont Care Center receives high praise for its clean, well-maintained environment and a rehabilitative therapy team that many families find effective for post-surgery recovery. However, there are serious, recurring allegations regarding understaffing, neglectful hygiene care, and poor communication from management. Families should be particularly vigilant about responsiveness to call lights and the consistency of nursing care during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Professional business and billing office
- Friendly and welcoming atmosphere
Concerns
- Understaffing leading to neglect of hygiene and call lights (mentioned by 4 reviewers)
- Poor communication and failure to return family calls (mentioned by 2 reviewers)
- Inconsistent medication or medical monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, often addressing specific staff members or details mentioned. For negative reviews, the response pattern shifts to a professional, templated approach focused on inviting direct communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are your daily routines for keeping the resident rooms and common areas tidy?
- 2How does the nursing team ensure that medication schedules and medical monitoring are consistently managed, especially during shift changes?
- 3What is the best way for us to stay in regular contact with the care team, and how do you ensure family messages or calls are returned promptly?
- 4Could you tell us more about how the staff manages call lights and personal hygiene needs during the busier times of the day?
- 5We are very interested in the physical and occupational therapy services here; how do you integrate these therapies into a resident's daily routine?
- 6What is the protocol for handling a medical emergency after hours, and how is the attending physician notified?
Personalized based on this facility's data
Key Review Excerpts
“The Center was clean and well maintained making it easier for us to trust leaving her in their care.”
“I leave messages, with no reply. Mom is there and at times, I need to talk to staff. I’ve asked for the Director of. Nursing, the Nurses desk, the administrator and never have they called me back.”
“She was not checked on daily we would find her not dressed only with a shirt on and a wet diaper no blankets , she fell out of bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Claremont Care Center has a concerning pattern of repeated complaints from families who reported issues with care planning, safety hazards, and medication management. The facility shows recurring problems across quality of care, care planning, and infection control that persist across multiple surveys from 2021 through 2024. While all deficiencies show correction dates, the frequency of complaints and recurring issues suggest ongoing care quality challenges that warrant careful consideration.
Feb 13, 2026Routine12
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 7, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 11, 2025Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
May 7, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 12, 2024Routine10
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Claremont Care Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 104 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit claremontcarecenter.com
Medicare data downloads
Original nursing home datasets
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