Casa Bonita Convalescent Hospital
Strong Medicare quality ratings; families often praise attentive and professional nursing staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While older reviews highlight a beautiful facility with professional staff, recent reviews from 2026 describe critical medical failures and neglect. If you choose this facility, you must implement rigorous daily monitoring of medical treatments and ensure staff are responding to all call lights immediately.
Google Reviews
Google Reviews
34 reviews on Google“Families should exercise significant caution due to recent, severe reports of medical neglect, including life-threatening situations and failure to manage infections. While some long-term reviews praise the attentive nursing staff and clean environment, recent feedback highlights critical failures in medical urgency and communication.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Clean and well-maintained facility
- Smooth admission processes
- Effective physical therapy services
Concerns
- Medical neglect and failure to treat infections (mentioned by 2 reviewers)
- Lack of urgency in life-threatening situations
- Staffing shortages and slow response to call lights
- Poor communication and difficulty obtaining medical records (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas where residents relax?
- 2Since we want to ensure everything is handled promptly, what is your specific protocol for responding to call lights during the night shift?
- 3How does the nursing team communicate important updates or changes in medical status to family members to ensure we are always in the loop?
- 4Could you tell us more about how the medication management process works to ensure everything is administered accurately and on schedule?
- 5We are very interested in physical therapy; how do the therapists work with residents to help them maintain their mobility and strength?
- 6In the event of a sudden medical emergency or a change in a resident's condition, what steps does the staff take to ensure immediate and effective care?
Personalized based on this facility's data
Key Review Excerpts
“My mom is in the hospital since last week and be very happy with the services. All the staff are very personal and very very happy to serve the patient , and all the food is very good and healthy and fresh.”
“The staff at Casa Bonita have quickly managed to recognize Alfred's personal needs to enable his being comfortable. The facility is very clean with an amazing venue of activities each month.”
“I want to thank Dr. Collins and her staff for saving my 92 year old moms life. Dr. Collins while on vacation was called in regards to my moms kidney failure, she ordered transportation to hospital and had an emergency Stint replacement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Casa Bonita Convalescent Hospital has recurring issues with infection control, medication management, and patient care planning, with families filing complaint reports about wound care, care planning, nursing competency, and safety hazards. The facility shows persistent problems across multiple surveys, particularly with pressure ulcer prevention appearing in deficiencies from 2021 through 2025, and infection control violations occurring repeatedly through 2025, suggesting ongoing challenges with correcting fundamental care issues.
Sep 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 12, 2025Routine11
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 26, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 30, 2024Routine20
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
May 24, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Feb 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Casa Bonita Convalescent Hospital
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 1 of 38 (Best)
Ownership & Management
Owners
Jrb Investments LLC
Owner · Organization
The Aaron Friedman Group a Business Assets Trust
Owner (parent company) · Organization
The Ira David Friedman Group a Business Assets Trust
Owner (parent company) · Organization
Klavan, Rachel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit casabonitahc.com
Medicare data downloads
Original nursing home datasets
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