Woodhaven Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 8.0)
- High staff turnover (61%)
- High RN turnover (68%)
Bottom 25% in PA · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $37,480 in fines
What this means for your family
While the rehabilitation therapy team is consistently praised for their effectiveness, the facility faces severe and recurring complaints regarding nursing responsiveness and medication management. If you choose this facility, ensure you have a plan for frequent family visits to monitor care, as multiple reviewers noted that call bells are often ignored and communication with administration is difficult.
Google Reviews
Google Reviews
53 reviews on Google“Woodhaven Health & Rehab Center receives highly polarized feedback, with many families reporting severe concerns regarding neglect, poor communication, and chronic understaffing. While the facility's outsourced rehabilitation therapy team is frequently praised for being professional and effective, the nursing and aide staff are often described as unresponsive, dismissive, or overwhelmed. Prospective families should be aware of significant reports regarding delayed call-bell response times and inconsistent medication management.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and professional rehab therapy team
- Clean and well-maintained facility environment
- Compassionate end-of-life care in specific instances
Concerns
- Significant delays in responding to nurse call bells (mentioned by 8 reviewers)
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 5 reviewers)
- Inconsistent or dangerous medication management (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a dedicated rehab team; could you walk me through how the therapy staff coordinates with the nursing team to ensure consistent care for residents?
- 2With 119 residents, what is your current protocol for monitoring and responding to call bells to ensure residents receive timely assistance?
- 3How does your administration team handle communication with families, and what is the best way for us to get updates or raise concerns once our loved one is settled?
- 4Given the importance of accurate medication management, what specific safeguards and double-check systems do you have in place to ensure residents receive the correct doses on time?
- 5I see that you have responded to some feedback online; how do you use family input to make tangible changes to the daily experience here?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social dining or community events?
Personalized based on this facility's data
Key Review Excerpts
“If had to say anything nice about this place it would be that the rehab staff of speech, OT, PT and respiratory are impeccable. They are outsourced and are very kind and professional!”
“The therapy dept is very good I'd say even 5 stars, I'm already walking in less than a week. Shana the CNA is very good also and I'm very particular with who I will let care of me but she is great.”
“Nurse call buttons weren't answered for up to 40 minutes, and when they were answered the majority of the aids begrudgingly attended to your needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, with nearly half of all deficiencies stemming from family reports. The facility has persistent issues with medication management, proper care delivery, and food service quality that recur across multiple surveys. While all violations have been corrected after discovery, the frequency of complaint-driven inspections and repeated problems in core care areas suggest ongoing quality concerns that families should carefully evaluate.
Apr 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 12, 2026Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 3, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jul 3, 2025Routine17
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 14, 2025Complaint3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jul 3, 2025
$37,480
Payment Denial
Jul 7, 2023
24-day denial
Ownership & Operations
Who Operates This Facility
Woodhaven Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 124 of 125 (Worst)
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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