Harmony Physical Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While the physical therapy team is consistently praised, the facility has a concerning history of understaffing and neglect, particularly during night shifts. We strongly advise families to look elsewhere if the patient requires significant assistance with daily living, or to be prepared to provide constant, in-person supervision to ensure basic needs are met.
Google Reviews
Google Reviews
27 reviews on Google“Harmony Physical Rehabilitation receives polarized feedback, with many families reporting severe neglect, dangerous understaffing, and poor medical oversight. While some patients praise the physical therapy department and specific individual staff members, multiple reports of patients falling, being left in soiled conditions, and experiencing delayed response times to call buttons suggest a pattern of unsafe care. Families should be aware that the facility's reputation is heavily marred by concerns regarding communication and the quality of nursing care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Select individual nurses and aides praised for kindness
- Aesthetically clean and well-maintained building
Concerns
- Severe understaffing leading to long call-button response times (mentioned by 8 reviewers)
- Neglect of basic hygiene and patient dignity (mentioned by 4 reviewers)
- Poor medical oversight and questionable clinical decisions (mentioned by 4 reviewers)
- Patient falls and injuries occurring during stay (mentioned by 3 reviewers)
- Unprofessional or unhelpful social services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted strengths here, how do you integrate those sessions into a resident's daily schedule to ensure they aren't exhausted?
- 2I noticed that response times to call buttons have been a concern for some families; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3Could you walk me through your process for medication management and oversight, especially regarding how you communicate clinical changes to family members?
- 4I appreciate that the facility is well-maintained, but could you share how you ensure that high standards of cleanliness and personal hygiene are consistently met for every resident?
- 5What steps are in place to prevent falls and ensure resident safety, particularly during transfers or when moving around the facility?
- 6I see that you actively respond to feedback online; how do you use that input to improve the quality of care and communication within the facility?
Personalized based on this facility's data
Key Review Excerpts
“There is one nurse and one aide for the ENTIRE floor of patients. Call buttons go unanswered for 45+ minutes more often than not.”
“All seems good during the day, but at night, after family leaves, they neglect those who cannot help themselves. Imagine what sitting in diarrhea does to one's skin after laying in it for hours.”
“The therapy department was awesome & everyone so kind. Erica & Mike were great handling any concerns. The aids were all very nice although seemed short staffed at times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered three inspections, revealing deficiencies in resident care and safety, medication management, and fire safety systems. The facility shows a pattern of care quality issues including inadequate treatment planning, pressure ulcer care, and accident prevention, alongside recurring fire safety problems with smoke doors and sprinkler systems. While all violations show correction dates, the complaints suggest ongoing resident or family concerns about care standards.
Feb 21, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 31, 2024Routine1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 14, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 3, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Harmony Physical Rehabilitation
nonprofit
Chain Affiliation
Concordia Lutheran Ministries
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Concordia Care Network
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit concordialm.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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