Reviewer concerns include severe understaffing leading to unresponsive call bells (mentioned by 5 reviewers) — investigate before committing.
based on 55 Google reviews
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Reviewer feedback for Concordia at the Cedars suggests areas to investigate further. Common concerns include: severe understaffing leading to unresponsive call bells (mentioned by 5 reviewers), neglect regarding hygiene and bathing (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution when considering Concordia at the Cedars due to frequent and severe allegations of neglect, including long periods without hygiene care, delayed medication, and unresponsive call bells. While some residents experience excellent physical therapy and find the staff kind, there is a significant pattern of reports regarding understaffing and issues with resident discharge policies.
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Key Review Excerpts
“I had an excellent experience at Concordia in Monroeville. Very pleasant atmosphere. Therapy was thorough an extremely helpful.”
“My mom was left for the longest 17 hours in a diaper. She has a healthy mind. She has normal cognitive functions.”
“The staff was kind and caring from the beginning. Call outs to the PT/OT staff at Harmony Rehab all treated my mother wonderful”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Concordia at the Cedars underwent 32 inspections, resulting in 10 clean reports and 54 documented violations. The findings included issues regarding staff training, sanitation, and the implementation of safety protocols following allegations of abuse. Some inspections also noted concerns related to resident dignity and the proper use of medical equipment.
A resident's annual medical evaluation was not completed timely and was not documented on the Department-specified form.
A resident's medical evaluation record contained corrective tape covering an entry, violating requirements for permanent and legible entries.
An unlocked, unattended, and accessible white pill was found lying on the carpet in a shared resident bedroom.
A resident's support plan failed to include a description or plan to address their documented fall risk.
Numerous tripping hazards, including dirty laundry and debris, were present in a resident's bedroom, impeding safe movement for a resident using a wheelchair and walker.
No deficiencies are reported in this inspection record.
A resident's pharmacy label contained incorrect administration instructions, stating 'daily' instead of 'every other day'.
The 2nd floor nurses station door was left open and unattended, leaving numerous medications unlocked and accessible.
Multiple instances were identified where medications were not administered according to prescriber orders, including incorrect frequencies and failure to discontinue discontinued orders.
An allegation of resident abuse was not reported to the local Area Agency on Aging in a timely manner.
An incident involving staff verbal aggression toward a resident was not reported to the Department within 24 hours.
A staff member was using profanity on a phone call while assisting a resident with a transfer, causing the resident distress and failing to provide respectful care.
A direct care staff member brought a child to work and solicited residents for a school fundraiser.
The medication administration record (MAR) was not initialed by the staff person administering medication on several dates.
A resident's medical evaluation was documented more than 60 days prior to admission.
A resident's significant change assessment indicated a need for physical assistance with transfers, but the mobility assessment incorrectly listed the resident as minimal mobility. Additionally, hospice contact information and services were missing from the record.
A resident's annual support plan was not signed or dated by the assessor or the resident, with no documentation regarding a refusal to sign.
Concordia Lutheran Ministries of Pittsburgh
nonprofit
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