Concordia at the Cedars
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
While the facility is physically beautiful and offers effective physical therapy, the frequency of reports regarding neglect and slow response times is concerning. If you choose this facility, we strongly recommend having a family member present during peak hours to monitor care and ensuring you have a clear, written understanding of their bed-retention and discharge policies.
Google Reviews
Google Reviews
55 reviews on Google“Concordia at the Cedars receives highly polarized feedback, with some families praising the physical therapy team and facility cleanliness, while others report severe neglect and systemic communication failures. Multiple reviewers describe a pattern of residents being left in soiled conditions for hours, significant delays in medication administration, and aggressive discharge practices. Families should be aware that while some staff are described as compassionate, the facility faces consistent allegations of understaffing and poor responsiveness to call bells.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Some highly compassionate and attentive individual staff members
Concerns
- Significant delays in responding to call bells and requests for assistance (mentioned by 9 reviewers)
- Residents left in soiled clothing for extended periods (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Aggressive discharge practices and bed retention issues (mentioned by 4 reviewers)
- Poor food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the physical and occupational therapy programs being a noted strength here, how do you integrate those services into a resident's daily routine?
- 3What is your current protocol for ensuring call bells are answered promptly, and how do you track response times to ensure residents aren't waiting too long for assistance?
- 4Could you walk me through your process for medication management and how you ensure accuracy and timeliness for each resident?
- 5We understand that maintaining hygiene and comfort is a priority; what is your system for ensuring residents receive timely assistance with personal care throughout the day and night?
- 6Given the feedback regarding dining, what steps are you taking to improve the quality and variety of the meals served to residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were excellent in administering my meds correctly and on time especially Britney! I really enjoyed attending the various activities, concerts and bingo.”
“The staff at Concordia helped easy this journey for my mother and our family. Erica Frey, Social Worker reached out to us upon my mother's admission to Concordia and helped our family start our journey there.”
“My 93 year old mother was in here from Forbes. She fell and broke her back. For the most part the facility has caring professional staff. But we had someone there every afternoon with her during lunch, dinner and therapy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 16 deficiencies across 3 surveys with no complaint-triggered issues, indicating problems were found during routine inspections rather than family reports. The most recurring issues involve fire safety systems, building safety features, and resident rights protections. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems, though the pattern of safety-related citations warrants attention during your visit.
Feb 26, 2026Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 28, 2025Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 28, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Concordia at the Cedars
nonprofit
Chain Affiliation
Concordia Lutheran Ministries
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 8 (Best)
Ownership & Management
Owners
Concordia Lutheran Ministries of Pittsburgh
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit concordialm.org
Medicare data downloads
Original nursing home datasets
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