Citrus Grove Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 179 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality dining and a compassionate memory care environment. However, if your loved one relies heavily on television for entertainment, you should inquire about the ease of use of the in-room technology, as some residents have found it difficult to operate.
Google Reviews
Google Reviews
179 reviews on Google“Citrus Grove Post Acute is highly regarded for its exceptional dining experience and compassionate, attentive staff, particularly within the memory care and assisted living wings. Families frequently praise the facility's cleanliness and the warm, personalized approach of the sales and care teams. However, some residents and families have noted concerns regarding complex television systems and occasional difficulties with management during the discharge process.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional culinary program and meal quality
- Compassionate and personalized memory care
- Clean and well-maintained facilities
- Friendly and professional sales and administrative staff
- Engaging social activities and community events
Concerns
- Complex TV/technology interface for elderly residents
- Difficulties with management during the exit/discharge process
- Understaffing concerns
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mirror specific details from the review, such as naming staff members and mentioning specific amenities. For negative reviews, the owner maintains a professional tone and provides direct contact information for management to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the food here; could you tell us more about the culinary program and how much input residents have in their meal choices?
- 2With the high praise for your social events, what kind of daily activities or community outings do you have planned for the residents this month?
- 3Since we want to ensure a smooth transition, how does the management team support families during the discharge or exit process?
- 4Could you explain your approach to staffing and how you ensure residents receive consistent, personalized care throughout the day and night?
- 5In the event of a medical emergency after hours, what are the specific protocols in place to ensure immediate and effective care?
- 6We noticed the facility is very well-maintained; are there any specific updates or technology features being implemented to help residents stay connected with family?
Personalized based on this facility's data
Key Review Excerpts
“Citrus Place offers a well-managed, compassionate environment for memory care residents, where staff members get to know each each resident and understand their needs and personalities.”
“The food is fabulous, there are many activities for my father to choose from to encourage socializing with others.”
“The staff are awesome. They made my mom feel loved and care for. Rosie and Cristina never failed her they treated her like their own mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against Citrus Grove Post Acute, with 33 of 81 deficiencies being complaint-triggered, indicating ongoing resident and family concerns. The facility has persistent issues with medication management, food service, and infection control that appear repeatedly across surveys, though all violations show correction dates, suggesting the facility addresses problems when cited.
Mar 19, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 4, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 31, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 11, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Aug 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ownership & Operations
Who Operates This Facility
Citrus Grove Post Acute
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.3/5 · Rank 10 of 19
Ownership & Management
Owners
Antelope Holdings I, LLC
Owner · Organization
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
179 reviews from families & visitors
Official Website
Visit citrusplacembk.com
Medicare data downloads
Original nursing home datasets
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