Woodcrest Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a concerning pattern of reports regarding hygiene, call light response times, and administrative unresponsiveness. If you consider this facility, we strongly recommend visiting unannounced, checking for cleanliness in common areas, and asking specifically how they handle medication scheduling and communication with family members.
Google Reviews
Google Reviews
71 reviews on Google“Woodcrest Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the rehabilitation therapy team and friendly staff, while many others report severe neglect. Critical recurring complaints include poor hygiene, slow response times for call lights, missing personal belongings, and significant communication failures with management. Prospective families should be aware of the stark contrast between positive experiences in rehab and reports of substandard long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Friendly and welcoming staff members
- Engaging activities and holiday events
Concerns
- Poor hygiene and cleanliness (urine/feces/odors) (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Missing or stolen personal belongings/clothing (mentioned by 3 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 4 reviewers)
- Medication management and scheduling errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar for holidays and events; how do you ensure residents are encouraged to participate in these activities on a daily basis?
- 2Given that staffing levels are a priority for quality care, what specific protocols do you have in place to ensure call lights are answered promptly, especially during shift changes?
- 3We want to ensure our loved one feels comfortable in their environment; could you walk us through your daily housekeeping schedule and how you maintain high standards of cleanliness in resident rooms?
- 4How does your nursing team coordinate with the pharmacy and medical staff to prevent errors and ensure that medications are administered accurately and on time?
- 5We understand that personal belongings are important to residents; what systems do you have in place to track and secure clothing and personal items to prevent them from going missing?
- 6Communication is very important to our family; what is the best way for us to stay in touch with the administration team, and how often can we expect updates regarding our loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“My RT literally saved my life by catching a misdiagnosis from multiple places including UC and St. Elizabeth. The reason for the 4 star would be that the food is not very good.”
“My grandmother had stayed here recently and it was HORRIBLE! She would call us crying in pain because they would not dispense pain medicine on a regular basis.”
“The PT people did a fine job but the medical needs were not met and the follow-through was abysmal. The nurse from the hospital called after they didn't do his blood tests and the people who answered hung up on her two times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Woodcrest Nursing and Rehabilitation Center shows a generally positive inspection record with only 5 deficiencies across two surveys and no complaint-triggered investigations. The most recent May 2025 survey identified issues with infection control, medication management, and electrical safety systems, while a 2019 survey found a resident rights violation. All deficiencies have been corrected by the facility, suggesting responsive management when problems are identified.
May 22, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 13, 2019Routine1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Woodcrest Nursing and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 13 of 54
Ownership & Management
Owners
Platschek, Alexander
Owner
Platschek, Goldie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit woodcrestrehabilitation.com
Medicare data downloads
Original nursing home datasets
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