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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 94% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Emerald Trace is a short-term rehabilitation facility that receives high praise for its clean, modern environment and dedicated, friendly staff. However, families have reported significant concerns regarding communication, inconsistent nursing responsiveness, and medication management errors. While many reviewers describe it as a 'home away from home,' others have experienced distressing lapses in patient care and difficulty reaching staff by phone.
Quality Themes
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Concerns
Rating Trends
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Distribution · 48 analyzed
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Key Review Excerpts
“My father was admitted for rehab after his leg was amputated. His normal, every day medications were poorly monitored so his blood levels became way too thin. Pain meds were given THREE HOURS after requested, and my father was in tears by the time it was received.”
“I tried calling on MULTIPLE occasions where the phone would ring and ring with no answer. Every time I visited, I couldn't find any of the medical staff.”
“I'm a remote caregiver. Emerald did an amazing job taking care of my loved one and keeping me informed. She was comfortable, well taken care of, they really helped her get back on her feet and gave us an overwhelming confidence in her abilities and my peace of mind.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Emerald Trace has had families file complaints that led to citations for accident prevention and resident care planning issues. The facility shows recurring problems with building safety systems, food safety, and resident rights across multiple surveys from 2021 to 2025, suggesting ongoing operational challenges. While all deficiencies show correction dates, the pattern of repeated issues in similar areas indicates persistent management concerns that families should investigate during visits.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Dec 15, 2023
$9,318
Emerald Trace
nonprofit
Owners
Kenton Housing, INC.
Owner · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
39 reviews from families & visitors
Official Website
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