Emerald Trace
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (62%)
- High RN turnover (71%)
Below average in KY · Below recommended RN staffing · Above recommended total nurse staffing · $9,318 in fines · Very few deficiencies
What this means for your family
Emerald Trace is frequently praised for its clean, modern environment and effective therapy programs, making it a popular choice for rehab. However, families should be aware of recurring reports regarding poor communication and slow nursing response times. We strongly recommend that you verify the facility's current communication protocols and ensure you have a direct line to a supervisor before admitting your loved one.
Google Reviews
Google Reviews
39 reviews on Google“Emerald Trace is a short-term rehabilitation facility that receives high praise for its clean, modern environment and dedicated, friendly staff. However, families have reported significant concerns regarding communication, inconsistent nursing responsiveness, and medication management errors. While many reviewers describe it as a 'home away from home,' others have experienced distressing lapses in patient care and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and homey facility
- Attentive and professional therapy staff
- Welcoming admissions process
- Private rooms
Concerns
- Unresponsive or non-functional room phones (mentioned by 4 reviewers)
- Slow nursing response times for patient needs (mentioned by 3 reviewers)
- Poor communication with family regarding patient status (mentioned by 2 reviewers)
- Medication management and dosage errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a very high staffing rating from CMS; how does that translate into the daily responsiveness of the nursing team when a resident needs assistance?
- 2Communication is so important to our family; what is your standard process for keeping families updated on a resident's health status and any changes in their care plan?
- 3I see that you are very active in responding to feedback online, which is great to see; how do you use that family input to improve your internal medication management and safety protocols?
- 4We understand that staying connected is vital; could you walk us through how you ensure that the in-room communication systems, like the phones, remain reliable for residents?
- 5Since the facility is known for being modern and homey, what kind of social activities or daily programs do you offer to help residents feel connected to the community?
- 6Given the recent health inspection findings, what specific steps has the leadership team taken to address those areas and ensure consistent quality of care?
Personalized based on this facility's data
Key Review Excerpts
“My father was admitted for rehab after his leg was amputated. His normal, every day medications were poorly monitored so his blood levels became way too thin. Pain meds were given THREE HOURS after requested, and my father was in tears by the time it was received.”
“I tried calling on MULTIPLE occasions where the phone would ring and ring with no answer. Every time I visited, I couldn't find any of the medical staff.”
“I'm a remote caregiver. Emerald did an amazing job taking care of my loved one and keeping me informed. She was comfortable, well taken care of, they really helped her get back on her feet and gave us an overwhelming confidence in her abilities and my peace of mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Trace has had families file complaints that led to citations for accident prevention and resident care planning issues. The facility shows recurring problems with building safety systems, food safety, and resident rights across multiple surveys from 2021 to 2025, suggesting ongoing operational challenges. While all deficiencies show correction dates, the pattern of repeated issues in similar areas indicates persistent management concerns that families should investigate during visits.
Aug 22, 2025Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 15, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 15, 2023Routine9
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 1, 2021Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Dec 15, 2023
$9,318
Ownership & Operations
Who Operates This Facility
Emerald Trace
nonprofit
Ownership & Management
Owners
Kenton Housing, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit emeraldtrace.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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