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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 145 Google reviews
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Villaspring of Erlanger has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about neglect and poor hygiene (soiled diapers, bed sores, infrequent bathing) (mentioned by 18 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Villaspring of Erlanger receives highly polarized reviews, with families frequently praising the rehabilitation therapy team while expressing deep concerns regarding nursing care and hygiene. Many negative reviews cite severe neglect, including patients left in soiled conditions, slow response times to call lights, and poor communication from staff. While some families report a positive, compassionate experience, others describe a facility that is understaffed and unresponsive to basic patient needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 115 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The PT staff is exceptional. Through her recovery, she had spent time at two other rehabilitation centers but they didn't really prepare her to go home. The PT staff did a great job with getting her ready to be”
“My grandmother was in this facility for many years and they did an awesome job. Staff was great and the on site activities that they had for the residents ere great.”
“I would not ever let my mother go there again. Physical therapists were great. But other than that, the 3 months she was there it was terrible. She had to have assistance to go to tha bathroom as she broke her shoulder and was unstable on her feet.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring patterns in medication management, infection control, and food safety across multiple surveys, with some issues persisting despite corrections. The most recent 2025 survey found problems with infection prevention, medication labeling, and food handling that had previously been cited in 2019 and 2024. One family filed a complaint in 2025 regarding emergency planning. While all deficiencies have correction dates, the repetition of similar issues suggests ongoing challenges with maintaining consistent standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Villaspring of Erlanger
for profit
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 12 of 16
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Irrevocable T/a
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
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