Villaspring of Erlanger
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 140 Google reviews
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What this means for your family
While the rehabilitation therapy team is consistently praised for helping patients recover, the facility has a long-standing pattern of serious nursing and hygiene concerns. Families should be aware that multiple reviewers report slow response times to call lights and issues with basic patient care; if you choose this facility, plan to visit frequently to advocate for your loved one's needs.
Google Reviews
Google Reviews
140 reviews on Google“Villaspring of Erlanger receives highly polarized reviews, with families frequently praising the rehabilitation therapy team while expressing deep concerns regarding nursing care and hygiene. Many negative reviews cite severe neglect, including patients left in soiled conditions, slow response times to call lights, and poor communication from staff. While some families report a positive, compassionate experience, others describe a facility that is understaffed and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Professional and caring therapy staff
- Clean, modern facility appearance (in some areas)
- Responsive admissions and administrative support for some families
Concerns
- Neglect and poor hygiene (soiled diapers, bed sores, infrequent bathing) (mentioned by 18 reviewers)
- Slow or non-existent response to call lights (mentioned by 11 reviewers)
- Understaffing and staff spending time on personal devices/socializing (mentioned by 9 reviewers)
- Poor communication and difficulty reaching leadership/nurses (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your therapy team receives a lot of praise; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2With a facility of 140 residents, what is your specific protocol for ensuring that call lights are answered promptly and that residents receive timely assistance with personal hygiene and daily care?
- 3I appreciate that your team is very active in responding to online feedback; how do you translate that commitment to communication into regular, proactive updates for families regarding their loved one's health and care plan?
- 4Given the current staffing levels, how do you ensure that medication management is handled accurately and that there are no delays in administering prescribed treatments?
- 5Can you walk me through your process for monitoring skin integrity and preventing complications like bed sores, especially for residents who require more frequent assistance?
- 6What steps are you taking to improve the dining and social experience to ensure that residents feel well-cared for and engaged throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff is exceptional. Through her recovery, she had spent time at two other rehabilitation centers but they didn't really prepare her to go home. The PT staff did a great job with getting her ready to be”
“My grandmother was in this facility for many years and they did an awesome job. Staff was great and the on site activities that they had for the residents ere great.”
“I would not ever let my mother go there again. Physical therapists were great. But other than that, the 3 months she was there it was terrible. She had to have assistance to go to tha bathroom as she broke her shoulder and was unstable on her feet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring patterns in medication management, infection control, and food safety across multiple surveys, with some issues persisting despite corrections. The most recent 2025 survey found problems with infection prevention, medication labeling, and food handling that had previously been cited in 2019 and 2024. One family filed a complaint in 2025 regarding emergency planning. While all deficiencies have correction dates, the repetition of similar issues suggests ongoing challenges with maintaining consistent standards.
Sep 11, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 1, 2025Complaint2
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Oct 11, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 15, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Villaspring of Erlanger
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 12 of 16
Ownership & Management
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Irrevocable T/a
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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