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Nursing HomeMedicaid

Village Care Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility (historical). Still worth an in-person visit.

2990 Riggs Avenue, Erlanger, KY 41018100 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 12 Google reviews

5
4
3
2
1
Village Care Center Nursing Home in Erlanger, KY — Street View
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What this means for your family

Recent reviews indicate a concerning decline in quality, specifically regarding staffing levels and hygiene. We strongly advise families to conduct an unannounced visit and ask specific questions about their current infection control protocols and physical therapy programs before choosing this facility.

Google Reviews

Google Reviews

12 reviews on Google
Village Care Center faces significant recent criticism regarding inadequate staffing levels, poor cleanliness, and a lack of focus on rehabilitative physical therapy. While some older reviews mention a clean environment, recent feedback highlights serious concerns about patient safety, hygiene, and infection control protocols.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean4.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Clean, well-maintained facility (historical)
  • Friendly staff interactions (historical)

Concerns

  • Inadequate staffing levels (mentioned by 2 reviewers)
  • Poor cleanliness and hygiene (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02019(2)5.02020(1)4.52021(2)3.02023(2)2.32024(3)4.52026(2)

Distribution · 12 analyzed

5
5
4
2
3
2
2
0
1
3

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that staffing levels are a top priority for our family, could you walk us through how you manage daily care assignments to ensure residents receive consistent attention throughout the day?
  • 2We noticed some recent feedback regarding facility hygiene; what specific protocols or daily schedules do you have in place to maintain the cleanliness of resident rooms and common areas?
  • 3With a 4-star CMS health inspection rating, what are the primary areas you are currently focusing on to maintain or improve your standards of care?
  • 4I see that the facility has responded to some online feedback; how do you typically incorporate family suggestions or concerns into your daily operations?
  • 5What does a typical social or activity calendar look like for residents here, and how do you encourage participation among those who might be more reserved?
  • 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating with family members during those critical first hours?

Personalized based on this facility's data


Key Review Excerpts

Do not take your love one there !never enough staff and never clean and they are never watched there last days are horrible in this place !

Family member of resident · 2024★★★★

Do not send your love one to this facility if you want them to recover and come home to you or go back to their own home. They are not vested in provided good physical therapy to get your love one up and mobile again.

Family member of resident · 2024☆☆☆☆

Don't let your loved ones come here. Absolutely no rules about employee vaccinations and they're in the middle of a COVID outbreak without a mask in sight!

Family member of resident · 2023☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
4.46hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
12.1%
KY
16.5%
Kenton
26.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.6%
Better than Avg
Here
18.6%
US
19.5%
KY
29.6%
Kenton
21.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
19.4%
KY
19.4%
Kenton
20.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
15.4%
KY
16.4%
Kenton
18.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
KY
94.3%
Kenton
95.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
KY
96.2%
Kenton
98.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
KY
83.9%
Kenton
87.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
79.7%
KY
83.6%
Kenton
87.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
KY
1.7%
Kenton
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (3.4)
4 complaint-triggered

Families have filed complaints leading to serious deficiencies in resident protection from abuse and neglect, with these issues recurring across multiple surveys from 2023 to 2025. The facility has also had persistent problems with safety hazards, food safety, and medication management across all three inspection periods. While all deficiencies show correction dates, the pattern of repeated issues with protecting residents from harm warrants careful consideration during any visit.

Nov 19, 2025Routine
6
0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nov 19, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 17, 2023Routine
3
0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Nov 17, 2023Complaint
3
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 17, 2020Routine
13
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Village Care Center

Organization Type

for profit

Ownership & Management

Key personnel

Chilelli, JustineOfficer / DirectorDorsey, JoshOfficer / DirectorDressman, JimOfficer / DirectorEpplen, SteveOfficer / DirectorHamberg, JoyceOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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