Village Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility (historical). Still worth an in-person visit.
based on 12 Google reviews

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What this means for your family
Recent reviews indicate a concerning decline in quality, specifically regarding staffing levels and hygiene. We strongly advise families to conduct an unannounced visit and ask specific questions about their current infection control protocols and physical therapy programs before choosing this facility.
Google Reviews
Google Reviews
12 reviews on Google“Village Care Center faces significant recent criticism regarding inadequate staffing levels, poor cleanliness, and a lack of focus on rehabilitative physical therapy. While some older reviews mention a clean environment, recent feedback highlights serious concerns about patient safety, hygiene, and infection control protocols.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility (historical)
- Friendly staff interactions (historical)
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
- Poor cleanliness and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for our family, could you walk us through how you manage daily care assignments to ensure residents receive consistent attention throughout the day?
- 2We noticed some recent feedback regarding facility hygiene; what specific protocols or daily schedules do you have in place to maintain the cleanliness of resident rooms and common areas?
- 3With a 4-star CMS health inspection rating, what are the primary areas you are currently focusing on to maintain or improve your standards of care?
- 4I see that the facility has responded to some online feedback; how do you typically incorporate family suggestions or concerns into your daily operations?
- 5What does a typical social or activity calendar look like for residents here, and how do you encourage participation among those who might be more reserved?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating with family members during those critical first hours?
Personalized based on this facility's data
Key Review Excerpts
“Do not take your love one there !never enough staff and never clean and they are never watched there last days are horrible in this place !”
“Do not send your love one to this facility if you want them to recover and come home to you or go back to their own home. They are not vested in provided good physical therapy to get your love one up and mobile again.”
“Don't let your loved ones come here. Absolutely no rules about employee vaccinations and they're in the middle of a COVID outbreak without a mask in sight!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to serious deficiencies in resident protection from abuse and neglect, with these issues recurring across multiple surveys from 2023 to 2025. The facility has also had persistent problems with safety hazards, food safety, and medication management across all three inspection periods. While all deficiencies show correction dates, the pattern of repeated issues with protecting residents from harm warrants careful consideration during any visit.
Nov 19, 2025Routine6
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 17, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nov 17, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 17, 2020Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Village Care Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit blcnky.com
Medicare data downloads
Original nursing home datasets
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