Windsor Nursing and Rehabilitation Center of Harlingen
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 166 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is frequently cited as top-tier. However, families must remain vigilant regarding medication accuracy and the security of personal valuables, as multiple reports of theft and dosing errors have been documented.
Google Reviews
Google Reviews
166 reviews on Google“Families considering Windsor Nursing and Rehabilitation Center will find a highly praised physical and occupational therapy department that excels in post-surgery recovery. While many reviewers highlight the compassionate nursing staff and a clean environment, there are significant, recurring concerns regarding medication errors, theft of personal belongings, and inconsistent responsiveness from nursing staff during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Effective post-surgical rehabilitation
Concerns
- Theft of personal belongings and money (mentioned by 3 reviewers)
- Medication administration errors (mentioned by 3 reviewers)
- Slow nursing response times/understaffing (mentioned by 4 reviewers)
- Poor food quality and weight loss in patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently naming specific staff members mentioned by reviewers. For negative reviews, they use a consistent template to acknowledge the issue, state that leadership has been notified, and invite further private discussion.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families online; how does your team ensure that feedback is used to improve resident care?
- 2We have heard great things about your physical and occupational therapy programs; can you tell us more about how the rehab team works with new residents?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the facility manage staffing during busy shifts to ensure that nursing response times remain quick for residents?
- 5What steps are taken to secure residents' personal belongings and ensure their valuables are safe in their rooms?
- 6Could you tell us a bit about the dining experience, specifically how the kitchen manages nutrition and prevents weight loss for residents?
Personalized based on this facility's data
Key Review Excerpts
“My sister was just recently released from Windsor after a 6 week stay. She was very pleased with the care she received from everyone, especially Megan in nursing and D: tern with Physical therapy.”
“Within a few weeks he is being discharged home. He is now walking with a walker, no longer has the trach and after almost 9 months of depending solely on it his feeding tube was removed today.”
“The therapy department was awesome, with a special shoutout to Julio and Maria. The assisting caregivers were friendly and caring, especially Lupita, who went way beyond in her care and support.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered inspections, including recent issues with infection control and failure to report suspected abuse or neglect. The most recurring problems involve infection control, medical records management, and medication management, with infection control deficiencies appearing in every survey since 2023. While all violations have correction dates, the repeated nature of these issues, particularly the persistent infection control problems, suggests ongoing challenges with maintaining consistent care standards.
Nov 20, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 12, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 19, 2024Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 5, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 17, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Starr County Hospital District
for profit
SSC HARLINGEN OPERATING COMPANY LLC
JEFFREY TAIT
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 67 (Best)
Ownership & Management
Owners
Starr County Hospital District
Owner · Organization
Regency Ihs of Harlingen Manor LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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