Veranda Rehabilitation and Healthcare
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 210 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as their rehab team is consistently praised. However, if your loved one requires high-dependency memory care or has specific hygiene needs, you should conduct an in-person visit to verify that staffing levels and personal care standards are being strictly maintained.
Google Reviews
Google Reviews
210 reviews on Google“Veranda Rehabilitation and Healthcare is highly regarded by families for its exceptional physical and occupational therapy teams and its compassionate nursing staff. While many reviewers praise the facility's ability to help patients regain mobility after surgery or injury, some families have raised serious concerns regarding hygiene standards and inconsistent care for non-verbal or dementia patients.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- Engaging and robust activities program
- Clean and welcoming environment
Concerns
- Inconsistent hygiene and personal care (mentioned by 2 reviewers)
- Inadequate care for dementia/memory care patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
The owner uses a personalized approach by addressing reviewers by name and acknowledging specific details in positive reviews. For negative reviews, they employ a professional, standardized template focused on investigation and commitment to care quality.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how a resident's personalized therapy plan is developed?
- 2The facility looks so clean and welcoming; what are your specific protocols for maintaining daily hygiene and personal care for each resident?
- 3Since we are looking for a high level of engagement, could you describe some of the most popular daily activities or social events currently happening in the community?
- 4How does the nursing team manage specialized care and safety protocols for residents who may be experiencing memory loss or dementia?
- 5In the event of a medical emergency during the night or over a weekend, what is the specific process for contacting doctors and ensuring immediate care?
- 6I noticed the management team is very responsive to feedback; how does the facility use resident and family input to improve day-to-day care?
Personalized based on this facility's data
Key Review Excerpts
“The Veranda therapy team is amazing!!”
“Ms Elva went above & beyond, she provided me with her cell phone number & no matter what day, weekend, day or night she always answered my phone calls and/or returned my text messages.”
“My mother was at Veranda for the past four years with Alzheimer’s, and the staff was always caring, compassionate and patient with mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 9 of 15 total violations across recent surveys. The most recurring issues involve medication management, infection control, and resident safety/accident prevention. While the facility has provided correction dates for all deficiencies, the consistent pattern of family complaints about care quality, medication services, and safety supervision warrants careful consideration during any visit.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Feb 4, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 25, 2025Routine5
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 22, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Apr 12, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
HARLINGEN HEALTHCARE, INC
RANDY O ELKINS
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 84 (Best)
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
210 reviews from families & visitors
Official Website
Visit verandarehab.com
Medicare data downloads
Original nursing home datasets
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