Harlingen Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 427 Google reviews
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What this means for your family
While many families report exceptional care and a warm environment, the recent emergence of highly specific and severe allegations regarding physical abuse and hygiene neglect is deeply concerning. If you choose this facility, you must implement frequent, unannounced visits and closely monitor your loved one's physical condition and skin integrity.
Google Reviews
Google Reviews
427 reviews on Google“Families generally praise the facility for its compassionate nursing staff, effective rehabilitation/PT services, and a welcoming, clean environment. However, there are serious, critical allegations regarding physical abuse, neglect, and inadequate hygiene care that must be addressed with extreme caution.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Engaging resident activities and events
Concerns
- Allegations of physical abuse and severe neglect (mentioned by 2 reviewers)
- Inadequate hygiene care and skin issues (rashes) (mentioned by 2 reviewers)
- Staffing shortages and unresponsive call lights (mentioned by 2 reviewers)
- Issues with medication and doctor appointment coordination (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members, family members, or event details mentioned in the reviews. While positive reviews are met with enthusiastic, warm templates, negative reviews are handled professionally by acknowledging the concern and inviting further private discussion.
Questions for Your Tour
- 1It's wonderful to see how much you value feedback from families through your review responses; how do you use that input to improve the resident experience?
- 2We've heard great things about the therapy programs here, so could you tell us more about how the physical and occupational therapy teams work with residents?
- 3What kind of weekly activities or special events do you have planned to keep the residents engaged and social?
- 4With the recent challenges regarding call light response times, what specific steps is the facility taking to ensure residents get help immediately when they need it?
- 5How does the nursing team coordinate with outside doctors to ensure that medication changes and specialist appointments are handled smoothly?
- 6What are your protocols for ensuring consistent hygiene care and skin health monitoring for all residents?
Personalized based on this facility's data
Key Review Excerpts
“My wife arrived mentally and physically unstable and was difficult to administer any sort of helpful aid. Within a month however, my wife no longer exhibits psychotic behavior, has calmed down quite a bit and is a joyful conversationalist.”
“My dad was mistreated while there. Even though they consider it another thing. While there he gor a bad rash in between his legs during to him not being changed, nurses bot cleaning him and placing medication on rash.”
“My family is currently in the works of pressing charges to this place for the abuse my uncle has recently received from an employee. He was physically abused by an employee there this past October, was left with multiple injuries including a fractured hip”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports resulting in deficiencies, including one serious accident hazard issue in 2024. The facility shows recurring problems with care planning and assessment, infection control, and resident rights across multiple surveys from 2022 to 2024. While all deficiencies have correction dates, the pattern of repeated issues in care planning suggests ongoing challenges with individualized resident care coordination.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 8, 2024Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 15, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 3, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 26, 2022Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 20, 2026
$93,980
Fine
Sep 20, 2024
$6,016
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
REGENCY IHS OF HARLINGEN LLC
JOSE LONGORIA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 67 (Best)
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Regency Ihs of Harlingen LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
427 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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