Strong Medicare quality ratings; public reviewers often praise exceptional rehabilitation and physical therapy teams. Still worth an in-person visit.
based on 167 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Golden Palms Rehabilitation and Retirement has a strong overall Medicare rating. Public reviewers frequently mention: exceptional rehabilitation and physical therapy teams and kind and professional nursing and cna staff. Review the component ratings and current source records before deciding.
Golden Palms is highly regarded for its exceptional rehabilitation and outpatient therapy teams, which many families describe as skilled and compassionate. While the facility is praised for its welcoming environment and professional therapists, some reviewers have raised serious concerns regarding nursing response times, medication management, and cleanliness in certain areas.
Quality Themes
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Rating Trends
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Distribution · 168 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The rehab team at Golden Pal Rehabilitation and Nursing Facility is absolutely amazing! From day one I felt welcomed; it was clear that their therapists are not only skilled and knowledgeable but also genuinely care about each other and their patient’s progress and well-being.”
“My mother attended golden palms for therapy and she could not stop raving about it! she said the therapists were very patient and kind! excellent healthcare all around!”
“The staff works hard and is kind and respectful to the residents. I appreciate them so much.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
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measures
5
measures
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Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Golden Palms has concerning patterns with multiple family complaints triggering 13 of 24 deficiencies, including recurring issues with accident prevention and safety supervision that persist across surveys from 2022 to 2025. The facility struggles most with accident prevention, care planning, and medication management, with families reporting problems ranging from inadequate supervision to pressure ulcer care. While deficiencies show correction dates, the repeated safety violations suggest ongoing operational challenges families should carefully evaluate before visiting.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jan 25, 2025
$9,113
Fine
Jun 25, 2024
$2,867
Fine
Feb 23, 2024
$4,017
Santiago Healthcare LLC
for profit
SANTIAGO HEALTHCARE LLC
SAN JUANITA EUZEBIO
The Ensign Group
346 facilities nationwide
Chain avg rating: 2.9/5 · Rank 25 of 84
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
167 reviews from families & visitors
Official Website
Visit goldenpalmsrehab.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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