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Strong Medicare quality ratings; public reviewers often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 84 Google reviews
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Treasure Hills Healthcare and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and professional nursing staff and effective rehabilitation and occupational therapy. Review the component ratings and current source records before deciding.
Families often praise the facility for its professional, caring, and attentive nursing and therapy teams, particularly for successful rehabilitation outcomes. However, there are serious allegations regarding patient neglect, including issues with bedsores, hygiene, and failure to monitor wandering residents with dementia. While many find the environment clean and the activities engaging, others report significant concerns regarding staff responsiveness and cleanliness in resident rooms.
Quality Themes
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Concerns
Rating Trends
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Distribution · 90 analyzed
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or departments mentioned. For negative reviews, the owner maintains a professional tone, acknowledging the severity of the concerns and inviting direct communication for resolution.
Personalized based on this facility's data
Key Review Excerpts
“The doctor's told her she wouldn't be able to use her arm again, it was horrible. After her surgery the Ocupational Therapists at this facility were so kind and helpful to her.”
“Up until my father had a wandering incident they were actually doing a good job but ghosted me when I asked for more information and actions to correct what had happened. My father has Alzheimer’s and their staff watched and let him key in the code to exit the facility instead of redirecting him elsewhere”
“THE STAFF IS VERY PROFFESIONAL,AND WILL ASSIST YOU IN ANY WAY THEY CAN.THEY ARE ALSO VERY FRIENDLY, AND TO A CERTAIN EXTENT THEY EACH HAVE A SENSE OF HUMOR,WHICH IS VERY HELPFUL.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning complaint patterns, with families reporting 13 deficiencies that triggered federal investigations, including recent issues with abuse and neglect reporting that occurred multiple times between 2024-2025. The most recurring problems involve abuse and neglect protections, medication management, and food safety standards. While all deficiencies show correction dates, the repeated nature of serious issues like failure to properly report suspected abuse suggests ongoing challenges with resident safety protocols that families should carefully consider.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Fannin County Hospital Authority
for profit
BLACKRIDGE CANYON HEALTHCARE LLC
AMY GUTIERREZ
The Ensign Group
346 facilities nationwide
Chain avg rating: 2.9/5 · Rank 26 of 84
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
84 reviews from families & visitors
Official Website
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Original nursing home datasets
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