The Pavilion at Great Hills
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 109 Google reviews
Watch The Pavilion at Great Hills
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Pavilion at Great Hills is an excellent choice if you prioritize a warm, community-oriented atmosphere and high-quality dining. The nursing and management teams are frequently singled out for their compassion. However, if your loved one has high-acuity needs, you should specifically ask about current staffing levels and how they manage transitions during staff turnover.
Google Reviews
Google Reviews
109 reviews on Google“The Pavilion at Great Hills is highly regarded by families for its compassionate, professional staff and its warm, inviting atmosphere. While many reviewers praise the high quality of care and the cleanliness of the facility, some families have reported concerns regarding staffing consistency and specific incidents of inadequate service following management changes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Engaging community activities and events
- Responsive and dedicated leadership team
Concerns
- Staffing turnover affecting service quality (mentioned by 2 reviewers)
- Inconsistency in cleanliness or room maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently name-drop specific staff members mentioned in reviews and acknowledge the reviewer's unique relationship to the facility. While some templates are used for star-only ratings, the responses to text-based reviews are warm, empathetic, and professional.
Questions for Your Tour
- 1We've heard such wonderful things about the compassion of your nursing staff; how does that level of care translate to the daily interactions with residents?
- 2Since the leadership team is so responsive to feedback, what is your process for addressing any maintenance or room upkeep needs that a resident might have?
- 3With your memory care certification, what kind of specialized daily activities or engaging events do you have planned to keep residents stimulated?
- 4How does the team ensure consistent service quality and continuity of care during staff transitions?
- 5In the event of a medical emergency during the night, what is the protocol for ensuring immediate professional care is available?
- 6We noticed how much the management values communication with families through their review responses; how often can we expect updates regarding our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The primary nurses, Krystal and Latrice, have regularly demonstrated a personal and individual level of concern. They are very organized and seem to know all their patients by name.”
“Jeremy immediately responded to my Mom's call button and got me on the phone via Facetime so I could accurately assess the seriousness of the situation. Jeremy was calm, caring and compassionate toward my mom and then me when I arrived.”
“The food was good and the waiters did alot of little extra things, like a little bowl of lemons for their tea. The meals were like a restaurant experience.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for The Pavilion at Great Hills, conducted on February 6, 2024, found no violations of state standards. Additionally, there are currently no enforcement actions on record for this facility.
Feb 6, 2024RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Chp Austin TX Tenant CORP
for profit
SOLVERE LIVING
JANE ATOBAJEUN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit paviliongreathills.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Silverleaf Eldercare at the Arboretum
2.6 miAssisted Living · Austin, TX
Avir at Park Bend
3.3 miNursing Home · Austin, TX
The Center at Parmer
3.7 miNursing Home · Austin, TX
Millhouse Assisted Living
4.0 miAssisted Living · Austin, TX
The Enclave at Cedar Park Senior Living
4.8 miAssisted Living · Cedar Park, TX
The Reserve at Lake Austin
4.8 miAssisted Living · Austin, TX