Windsor House at Champion
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 56 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation and compassionate end-of-life care, with many families noting significant improvements under current management. However, because there are recurring reports of lapses in basic hygiene and medical oversight, we strongly advise families to visit frequently and maintain active communication with the nursing staff to ensure their loved one's specific needs are being met.
Google Reviews
Google Reviews
56 reviews on Google“Windsor House at Champion receives polarized feedback, with many families praising the compassionate staff and effective rehabilitation services, while others raise serious concerns regarding medical oversight and basic care standards. While recent reviews highlight improvements in management and facility cleanliness, several critical reports mention issues with patient hygiene, communication, and responsiveness to medical needs. Families should carefully vet the facility's current protocols, particularly for residents with complex medical conditions or dementia.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehabilitation programs
- Clean and well-maintained facility environment
- Supportive management team
Concerns
- Inadequate medical oversight and failure to follow hospital care instructions (mentioned by 3 reviewers)
- Poor responsiveness to patient needs and call buttons (mentioned by 3 reviewers)
- Lack of basic hygiene and personal care for residents (mentioned by 2 reviewers)
- Unprofessional or rude behavior from specific staff members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
- 2Given the importance of medication management, what specific protocols do you have in place to ensure accuracy and consistency for residents?
- 3How does your team ensure that call buttons are answered promptly and that residents receive timely assistance with their personal hygiene needs?
- 4Can you walk me through your process for coordinating care transitions, especially when a resident returns from a hospital stay, to ensure all medical instructions are followed correctly?
- 5I see your facility offers rehabilitation services; how do you integrate those therapy programs into the daily routine for residents who need extra support?
- 6What specialized training or structured activities do you provide for residents in memory care to ensure they feel engaged and supported throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My father-in-law was at this facility the last weeks of his life. The staff was considerate, compassionate and extremely helpful during this difficult time for our family.”
“My sister has bn here for 2 yrs in April. The changes that have been made since the new administrator has been here are wonderful. My sister is clean, her hair looks great, she is dressed nice, and the food is much better.”
“Honestly no stars. If you have a family member here that has serious health issues besides rehabilitation do not take them here. They will kill them!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 7 deficiency findings, including concerns about safety hazards, medication management, and infection control. The facility shows recurring issues with safety/accident prevention, medication management, and fire safety systems across multiple surveys. While most deficiencies have been corrected, the pattern of repeated problems in key care areas suggests ongoing management challenges that warrant careful consideration during visits.
Oct 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Routine9
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 8, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Apr 25, 2024Complaint2
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 13, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Windsor House at Champion
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 7 of 11
Ownership & Management
Owners
Masternick, John
Owner
Windsor House INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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