White Oak Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (60%)
Bottom 25% in OH · Below recommended RN staffing · $3,282 in fines
What this means for your family
While the current administration is highly praised for creating a compassionate, family-oriented environment, the facility has a history of serious operational issues. Families should conduct an in-person visit to assess cleanliness and ask specifically about current medication administration protocols and how they handle staffing shortages during off-hours.
Google Reviews
Google Reviews
52 reviews on Google“White Oak Manor receives highly polarized feedback, with recent reviews praising the current administration's compassionate leadership and family-like atmosphere. However, long-standing concerns regarding chronic understaffing, medication management delays, and poor facility cleanliness persist in both older and some recent negative reviews. Families should carefully weigh the positive reports of staff engagement against serious allegations of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive administration
- Family-like, close-knit environment
- Active engagement with residents
- Responsive and caring nursing staff
Concerns
- Chronic understaffing leading to long wait times (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2Can you walk me through your current process for medication administration and how you verify that dosages are delivered accurately and on time?
- 3What is your daily cleaning schedule for resident rooms and common areas, and how do you ensure high standards of hygiene throughout the facility?
- 4How do you keep families informed about their loved one's health status, and what is the best way for us to reach a staff member if we have an urgent question?
- 5With your focus on a close-knit environment, what are some of the most popular daily activities that help residents stay engaged and connected with one another?
- 6How does your nursing team manage medical emergencies or sudden changes in a resident's condition, especially during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The administration (Michael, Melissa, Michelle, Joy and Bonnie) assisted us with such care and compassion as well. The real MVPs are the nursing assistants and nurses.”
“The only thing that I could see that they could improve in is their food. My husband complains that the food is not very good and I also can complain of that.”
“Skilled nurses refuse doctors order because the don't feel like doing what's ordered, and they will say this to the patients family when questioned.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Manor has concerning patterns of repeated deficiencies, particularly in fire safety systems and resident abuse prevention, with families filing multiple complaints that triggered inspections. The facility has struggled with fire safety equipment, emergency exits, abuse prevention policies, and care planning across multiple years. While all violations show correction dates, the recurring nature of fire safety and abuse prevention issues, combined with ten complaint-triggered deficiencies, suggests ongoing operational challenges that warrant careful consideration during your visit.
Jan 28, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Routine12
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
May 8, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 21, 2025Complaint1
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Federal Penalties
Fine
Dec 26, 2023
$3,282
Ownership & Operations
Who Operates This Facility
White Oak Manor
for profit
Ownership & Management
Owners
Warren Associates Limited Partnership
Owner · Organization
Lions Pride Trust U/a/d 09/30/2009
Owner (parent company) · Organization
Haeger, Kent
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit whiteoakcenterhc.com
Medicare data downloads
Original nursing home datasets
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