Washington Square Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High staff turnover (55%)
- High RN turnover (82%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $72,250 in fines
What this means for your family
While the facility offers a specialized veteran-focused environment, the frequency of reports regarding medical neglect and poor communication is highly concerning. If you consider this facility, we strongly recommend conducting unannounced visits, specifically checking the cleanliness of rooms and verifying that dietary and medication protocols are being strictly followed.
Google Reviews
Google Reviews
52 reviews on Google“Washington Square Healthcare Center receives highly polarized feedback, with some families praising the staff's kindness and the facility's veteran-focused environment, while others report severe neglect and communication failures. Critical reviews consistently highlight issues with understaffing, poor hygiene, and medical mismanagement, particularly regarding dietary needs and patient monitoring. Families considering this facility should be aware of the significant disparity between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated veteran-focused programming
- Warm and welcoming lobby environment
- Some staff members described as compassionate and caring
Concerns
- Severe understaffing leading to neglect (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inadequate medical monitoring and medication errors (mentioned by 4 reviewers)
- Unsanitary conditions including roaches and soiled linens (mentioned by 3 reviewers)
- Inappropriate dietary management for diabetic patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see such a warm and welcoming lobby; could you tell us more about the veteran-focused programming you offer for residents?
- 2How does the nursing team ensure that medication administration and medical monitoring are handled accurately during every shift?
- 3With the current staffing levels, what specific steps are being taken to ensure every resident receives timely assistance with their personal care and hygiene?
- 4Could you walk us through the dining experience, specifically how the kitchen manages specialized dietary needs like diabetic-friendly meal planning?
- 5What is the best way for our family to stay in consistent communication with the care team regarding daily updates or changes in health?
- 6What are some of the favorite daily activities or social events that the residents currently enjoy participating in?
Personalized based on this facility's data
Key Review Excerpts
“The first 2 weeks he was found trapped between the bed and night stand! 8 inch scraps on 1 arm and the other arm was scraped up also!”
“Pills being dropped on the floor and being given to my husband, staff becoming impatient with residents at meal for spilling hot soup.”
“My father has been there only a week and his sugar has already spoke to 800 because then they’re feeding him whatever they want or did not care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring quality issues, with families filing multiple complaints over serious care deficiencies. Key problem areas include medication management, care planning, and dietary services, with violations appearing repeatedly across surveys from 2019 to 2025. While most deficiencies have correction dates, the persistence of similar issues across years suggests ongoing operational challenges that families should carefully consider.
Jul 17, 2025Complaint8
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 24, 2025Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 5, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 24, 2023Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Federal Penalties
Fine
Jul 17, 2025
$46,963
Ownership & Operations
Who Operates This Facility
Washington Square Healthcare Center
for profit
Chain Affiliation
Aom Healthcare
20 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 20
Ownership & Management
Owners
Blumenkrantz, Yitzchok
Owner
Brecher, Irving
Owner
Brecher, Mendel
Owner
Goldstein, Jeffrey
Owner
Schlesinger, Ernest
Owner
Sherman, Israel
Owner
Sherman, Samuel
Owner
Weiss, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit washingtonsquarehealthcare.com
Medicare data downloads
Original nursing home datasets
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