Trustwell Living at Plum Creek Place
Families consistently rate this highly — reviewers highlight extremely clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 159 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and a warm, compassionate staff. However, if your loved one has complex medical needs or requires strict medication adherence, you should perform extra due diligence and ask specifically about their medication administration protocols and physical therapy consistency.
Google Reviews
Google Reviews
159 reviews on Google“Families considering Trustwell Living at Plum Creek Place will find a community highly praised for its exceptionally clean, well-maintained facilities and a staff that demonstrates genuine compassion. While many reviewers highlight the warmth of the caregivers and the professionalism of the management, there are critical reports regarding inconsistent medication administration and lapses in care for residents with mobility issues.”
Quality Themes
Tap a score for detailsStrengths
- Extremely clean and well-maintained facility
- Compassionate and attentive caregiving staff
- Professional and welcoming management team
- Inviting and home-like atmosphere
Concerns
- Inconsistent medication management and administration (mentioned by 2 reviewers)
- Lapses in care for residents with mobility or nutrition needs (mentioned by 2 reviewers)
- Difficulty reaching administration for urgent matters (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically acknowledge the staff members (Raul and Taylor) and the specific details mentioned in the reviews. While the structure of the responses is highly templated, they successfully mirror the content of each individual review.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how does the team ensure this home-like atmosphere is preserved every day?
- 2We noticed the management team is very engaged with feedback; how can we best reach the administration if we have an urgent question or concern after hours?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule for every resident?
- 4How does the caregiving staff assist residents who may need extra help with nutrition or mobility during mealtimes?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6In the event of a medical emergency, what is the immediate process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Moving my dad into Plum Creek Place has been one of the most reassuring decisions I’ve ever made. From the very first night, the staff showed just how much they genuinely care about their residents.”
“The facility is very clean and well kept good job to Raul Martinez for keeping up with this facility to keep it maintained for all the residents”
“Adella Martinez was a wonderful caregiver for my mother for several months, taking excellent care if her and becoming someone we love and trust.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Trustwell Living at Plum Creek Place had its most recent comprehensive inspection on August 24, 2023, which resulted in one cited violation. There are currently no enforcement actions on record for this facility.
Ownership & Operations
Who Operates This Facility
Amarillo AL, LLC
for profit
ENLIVANT AID KB MGMT LLC
HEATHER WALTON
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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