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Windflower Health Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5500 Sw 9th Ave, Amarillo, TX 79106120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 74 Google reviews

5
4
3
2
1
Windflower Health Center Nursing Home in Amarillo, TX — Street View
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What this means for your family

The Craig is an exceptional choice for independent living due to its beautiful grounds and excellent dining. However, if you are seeking skilled nursing or rehabilitation, you must closely monitor medication schedules and nursing responsiveness, as multiple families have reported life-threatening neglect in those departments.

Google Reviews

Google Reviews

74 reviews on Google
The Craig offers a beautiful, well-maintained campus with highly praised dining services and a vibrant social atmosphere for independent living. However, families should exercise extreme caution regarding the skilled nursing and rehabilitation wings, as multiple reviewers have reported serious concerns regarding medication delays, neglect, and inadequate medical supervision.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0Activities9.0Meds2.0Memory4.0Comms3.0ValueN/A

Strengths

  • Beautifully landscaped and clean campus
  • Excellent dining and food quality
  • Engaging social activities and community life
  • Friendly and welcoming hospitality staff

Concerns

  • Delays in medication administration (mentioned by 3 reviewers)
  • Inadequate medical monitoring and neglect (mentioned by 3 reviewers)
  • Poor communication from management (mentioned by 2 reviewers)
  • Staff attitude and professionalism (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'19(5)'21(5)'23(10)'25(32)'26(9)

Distribution · 109 analyzed

5
81
4
3
3
1
2
3
1
21
14 reviews posted between Sep 6, 2024Sep 7, 2024 · 14 were 5-star

How They Respond to Reviews

25%response rate
Good

The owner provides highly personalized responses to positive reviews, often addressing reviewers by name and acknowledging specific details. For negative reviews, they use a professional, non-defensive approach that invites direct communication via email to resolve issues.

Questions for Your Tour

  • 1We love how beautiful the campus looks; could you tell us more about the types of social activities and community events planned for residents each week?
  • 2With the memory care certification, what specific specialized programming do you offer to keep residents engaged and stimulated?
  • 3How does the nursing team ensure that medication is administered accurately and on a strict schedule for every resident?
  • 4What protocols are in place for medical monitoring and how often are residents' health changes reviewed by the clinical staff?
  • 5How does the management team stay in touch with families to provide regular updates on a loved one's well-being and care plan?
  • 6We noticed the hospitality staff is very welcoming; how do you foster that sense of community and friendliness among the caregiving staff as well?

Personalized based on this facility's data


Key Review Excerpts

The Craig Offers Wonderful Care For Rehabilitation. The Team Treats Their Guests As A Person, Not A Number.

Rehab patient · 2026★★★★★

My loved one has been at the memory care center for over a year. I am very pleased with administration and the health care staff who have provided excellent care.

Memory care family member · 2024★★★★★

I had to remove my family member because of the neglect by The Craig. After a she was removed & placed in a new facility in Oklahoma it was determined she has been suffering from a SEVERE UTI complicated by Ecoli.

Long-term resident's family · 2022☆☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.4%
TX
14.2%
Potter
21.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
14.4%
TX
16.1%
Potter
18.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
15.3%
TX
14.9%
Potter
21.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.5%
Mixed vs Avgs
Here
5.5%
US
12.1%
TX
2.5%
Potter
1.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
TX
96.9%
Potter
95.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.8%
Mixed vs Avgs
Here
10.8%
US
15.4%
TX
9.4%
Potter
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
TX
89.2%
Potter
86.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.1%
Better than Avg
Here
88.1%
US
79.7%
TX
88.0%
Potter
87.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
TX
1.5%
Potter
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Near state avg (9.1)
6 complaint-triggered
$4,922 in fines

This facility shows concerning patterns with recurring medication management problems appearing across multiple surveys from 2022 to 2025, including drug labeling and pharmaceutical services issues. Families have filed complaints resulting in deficiencies related to medication errors, nursing competency, and failure to report incidents. While all violations show correction dates, the persistent recurrence of medication management and care planning deficiencies across three years suggests ongoing systemic challenges that families should carefully consider.

Apr 11, 2025Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Apr 2, 2025Complaint
3
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jul 16, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Feb 29, 2024Routine
8
0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 20, 2023Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 21, 2023Complaint
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Aug 7, 2023

$1,748

Fine

Jul 17, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hemphill County Hospital District

Organization Type

nonprofit

Management Company

ER OPCO CRAIG, LLC

Administrator

ANDREA JOHNSON

Chain Affiliation

Chain Name

Lifespace Communities

Chain Size

16 facilities nationwide

Chain avg rating: 4.0/5 · Rank 4 of 4 (Worst)

Ownership & Management

Key personnel

Haley, KelseyOfficer / DirectorHaley, KelseyOfficer / DirectorHarshfield, NicholasOfficer / DirectorJantzen, JesseOfficer / DirectorCraig Amarillo LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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