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Nursing HomeMedicaid

Complete Care at Brackenville LLC

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

100 St. Claire Drive, Hockessin, DE 19707104 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 242 Google reviews

5
4
3
2
1
Complete Care at Brackenville LLC Nursing Home in Hockessin, DE — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and friendly staff, making it a strong candidate for short-term rehab. However, families should be aware of inconsistent care reports; we strongly recommend visiting during off-hours and weekends to observe response times and hygiene standards firsthand before committing.

Google Reviews

Google Reviews

242 reviews on Google
Complete Care at Brackenville is frequently praised for its clean, well-maintained environment and a friendly, attentive nursing and therapy staff that many families find comforting. However, several reviewers have raised serious concerns regarding inconsistent care, including reports of poor hygiene, slow response times to call bells, and issues with meal quality and accuracy. While many families report a positive, home-like experience, others have documented significant lapses in medical oversight and basic resident care.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean7.0Activities8.0Meds5.0MemoryN/AComms7.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and approachable nursing staff
  • Effective physical and occupational therapy
  • Welcoming and professional front desk team

Concerns

  • Strong odor of urine in hallways and rooms (mentioned by 3 reviewers)
  • Slow or non-existent response to call bells (mentioned by 3 reviewers)
  • Inconsistent meal quality and incorrect orders (mentioned by 4 reviewers)
  • Understaffing leading to lapses in basic care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.82021(12)4.42022(23)4.62023(24)4.72024(71)4.72025(53)4.72026(23)

Distribution · 206 analyzed

5
169
4
24
3
3
2
2
1
8
19 reviews posted between Jun 2, 2024Jun 8, 2024 · 18 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you have a 100% response rate to online reviews; how does that feedback loop help you improve the daily experience for residents?
  • 2With a 3-star CMS staffing rating, what specific steps are you taking to ensure that call bells are answered promptly and that residents receive consistent attention?
  • 3Some families have mentioned inconsistencies with meal quality and order accuracy; what is your process for ensuring residents receive the correct, high-quality meals they need?
  • 4How do you manage facility maintenance and housekeeping to ensure the environment remains fresh and odor-free throughout the day?
  • 5Given the focus on physical and occupational therapy here, how are these services integrated into a resident's daily schedule to keep them active and engaged?
  • 6In the event of a medical emergency, what is the protocol for communicating with family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The PT staff especially worked diligently to get him back to a state where he could be independent at home.

Rehab patient's family · 2022★★★★★

The only issue that I had was on saturday Mary Torrance Inform me that her leftover food that was placed in the refrigerator and had her name and the date on it was missing.

Resident's family · 2024★★★★

I can't get up to use restroom, rang callbell, and 2 hours still no one. Called husband , woke him up, and waiting for him to arrive. I pulled bad leg to the floor and am taking care of soiled bedding by myself.

Rehab patient · 2022☆☆☆☆
Source: 242 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.83hrs
93%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility35.2%
Worse than Avg
Here
35.2%
US
19.5%
DE
21.6%
New castle
21.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
15.4%
DE
10.9%
New castle
10.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.6%
Worse than Avg
Here
15.6%
US
12.1%
DE
8.7%
New castle
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
14.4%
DE
13.7%
New castle
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
DE
95.8%
New castle
97.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.0%
Worse than Avg
Here
11.0%
US
5.3%
DE
5.4%
New castle
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
79.7%
DE
83.1%
New castle
83.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
DE
83.1%
New castle
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
DE
0.9%
New castle
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (13.5)
21 complaint-triggered
$16,801 in fines

Families have filed multiple complaints against this facility, triggering half of the 40 deficiencies found across surveys, including serious concerns about abuse protection, nursing staffing, and medication management. The most recurring problem areas involve care planning and assessment, nursing care quality, and food service issues. While all deficiencies show correction dates, the pattern of repeated complaints and extensive violations across multiple care areas suggests ongoing quality challenges that families should carefully consider.

Mar 5, 2026Complaint
1
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 15, 2025Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 14, 2025Routine
4
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Feb 14, 2025Complaint
1
0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Feb 2, 2024Complaint
16
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 25, 2022Routine
16
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Federal Penalties

Fine

Feb 2, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Brackenville LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 3 of 85 (Best)

Ownership & Management

Owners

Pc De Opcos LLC

Owner · Organization

100%

Pc Wta Opco Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Stein, Shalom

Owner (parent company)

Key personnel

Welltower INC5% or Greater Security InterestStein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorCox, VickieManagerDifilipo, RebeccaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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