Complete Care at Brackenville LLC
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 242 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and friendly staff, making it a strong candidate for short-term rehab. However, families should be aware of inconsistent care reports; we strongly recommend visiting during off-hours and weekends to observe response times and hygiene standards firsthand before committing.
Google Reviews
Google Reviews
242 reviews on Google“Complete Care at Brackenville is frequently praised for its clean, well-maintained environment and a friendly, attentive nursing and therapy staff that many families find comforting. However, several reviewers have raised serious concerns regarding inconsistent care, including reports of poor hygiene, slow response times to call bells, and issues with meal quality and accuracy. While many families report a positive, home-like experience, others have documented significant lapses in medical oversight and basic resident care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and approachable nursing staff
- Effective physical and occupational therapy
- Welcoming and professional front desk team
Concerns
- Strong odor of urine in hallways and rooms (mentioned by 3 reviewers)
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
- Inconsistent meal quality and incorrect orders (mentioned by 4 reviewers)
- Understaffing leading to lapses in basic care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you have a 100% response rate to online reviews; how does that feedback loop help you improve the daily experience for residents?
- 2With a 3-star CMS staffing rating, what specific steps are you taking to ensure that call bells are answered promptly and that residents receive consistent attention?
- 3Some families have mentioned inconsistencies with meal quality and order accuracy; what is your process for ensuring residents receive the correct, high-quality meals they need?
- 4How do you manage facility maintenance and housekeeping to ensure the environment remains fresh and odor-free throughout the day?
- 5Given the focus on physical and occupational therapy here, how are these services integrated into a resident's daily schedule to keep them active and engaged?
- 6In the event of a medical emergency, what is the protocol for communicating with family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff especially worked diligently to get him back to a state where he could be independent at home.”
“The only issue that I had was on saturday Mary Torrance Inform me that her leftover food that was placed in the refrigerator and had her name and the date on it was missing.”
“I can't get up to use restroom, rang callbell, and 2 hours still no one. Called husband , woke him up, and waiting for him to arrive. I pulled bad leg to the floor and am taking care of soiled bedding by myself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering half of the 40 deficiencies found across surveys, including serious concerns about abuse protection, nursing staffing, and medication management. The most recurring problem areas involve care planning and assessment, nursing care quality, and food service issues. While all deficiencies show correction dates, the pattern of repeated complaints and extensive violations across multiple care areas suggests ongoing quality challenges that families should carefully consider.
Mar 5, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 15, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 14, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Feb 14, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 2, 2024Complaint16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 25, 2022Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Federal Penalties
Fine
Feb 2, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Complete Care at Brackenville LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 85 (Best)
Ownership & Management
Owners
Pc De Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
242 reviews from families & visitors
Official Website
Visit ccbrackenville.com
Medicare data downloads
Original nursing home datasets
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