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Assisted Living

Pruittplace-Winston Salem

Limited public data on Pruittplace-Winston Salem. Call, tour, and ask to meet current residents' families — your own impression matters most.

2500 Polo Ridge Court, Winston-Salem, NC 27106125 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.9/5

based on 29 Google reviews

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What this means for your family

This facility offers exceptional dining and a very warm, compassionate environment for residents. However, families should proceed with caution regarding the admissions process and verify all assessment timelines in writing to avoid the communication delays and sudden denials reported by others.

Google Reviews

Google Reviews

29 reviews on Google
Families generally praise the facility for its compassionate staff and welcoming, clean environment, with several reviewers highlighting the high quality of dining and the warmth of the memory care team. However, there are significant concerns regarding the admissions process, specifically regarding delays in assessments and sudden denials of care after deposits have been paid.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities9.0MedsN/AMemory8.0Comms4.0Value5.0

Strengths

  • Compassionate and caring staff
  • High-quality dining and food variety
  • Clean and well-maintained facility
  • Engaging resident activities and events

Concerns

  • Unreliable admissions and assessment process (mentioned by 3 reviewers)
  • Staffing shortages on weekends or specific floors (mentioned by 2 reviewers)
  • Poor communication from sales/administrative staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(1)'23(2)'25(3)'26(4)

Distribution · 29 analyzed

5
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6

How They Respond to Reviews

62%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the dining variety here; could you tell us more about how the meal plans work and how residents can request specific preferences?
  • 2Since we want to ensure a smooth transition, what does the assessment and move-in process look like from start to finish?
  • 3How do you ensure that the high level of care and staffing levels remain consistent during the weekends?
  • 4What kind of social calendar or daily activities do you have planned to keep residents engaged and connected with one another?
  • 5In the event of a medical emergency during the night, what is the immediate protocol for getting care to a resident?
  • 6We noticed you are very active in responding to feedback; how does the administration typically communicate important facility updates or changes to the families?

Personalized based on this facility's data


Key Review Excerpts

I always knew she was loved by the staff; however, her passing really proved how much they loved her. They held a memorial for her and all the staff spoke of what a blessing she was to them.

Long-term resident's family · 2024★★★★★

The staff in the area are so kind and treat us as family with kindness and respond to our questions and needs.

Memory care family member · 2022★★★★★

After receiving a $2000 deposit, this outfit took 46 days to make a firm decision about admitting my husband to Memory Care after implying he was accepted.

Prospective resident's family · 2025☆☆☆☆
Source: 29 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

17total
22deficiencies
Mar 26, 2026Follow-up
Housekeeping and FurnishingsD 079

The facility failed to maintain the environment in a safe and orderly manner by leaving unsecured oxygen cylinders on the floor in a resident's room. Specifically, four oxygen cylinders were found placed directly on the floor inside the entry hallway instead of being secured in a storage rack.

Feb 26, 2025Follow-up
Health CareD 273

The facility failed to ensure health care referral and follow-up for a resident following a hospital discharge. Specifically, there was no documentation that the resident received the ordered physical therapy (PT) or occupational therapy (OT) evaluations and treatments required to address repeated falls and poor vision.

Feb 26, 2025Follow-up
Health CareD 273

The facility failed to ensure proper health care referral and follow-up for a resident following an order for physical and occupational therapy evaluations. Specifically, the facility did not facilitate the required follow-up care related to the resident's needs after documented falls and injuries.

Nov 8, 2024Follow-up
Health CareD 273

The facility failed to ensure appropriate follow-up with a physician for a resident with elevated blood pressure readings. Specifically, after a resident was sent to the emergency department for evaluation, the facility failed to adhere to the physician's orders for frequent blood pressure monitoring and notification parameters.

Nov 8, 2024Follow-up
Medication AdministrationD 273

The facility failed to ensure the accuracy of resident orders during the medication administration process.

Health CareD 273

The facility failed to ensure follow-up with a physician for a resident who required blood pressure monitoring. Specifically, for one sampled resident with hypertension and syncope, the facility did not maintain appropriate follow-up for blood pressure checks with parameters.

Nutrition And Food ServiceD 273

The facility failed to ensure that therapeutic diet menus matched the specific therapeutic diets offered by the facility.

Nutrition And Food ServiceD 273

The facility failed to ensure that water was served to each resident at every meal.

Nutrition And Food ServiceD 273

The facility failed to ensure that therapeutic diet menus were properly matched to the therapeutic diets ordered by a resident's physician.

Nov 29, 2023Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that a medication aide had completed a Clinical Skills Competency Validation Checklist prior to administering medications. During a medication pass, an agency staff member was observed administering various medications without documentation of facility-specific competency validation.

Nov 29, 2023Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that a medication aide (Staff B) had a completed Medication Aide Clinical Skills Competency Validation Checklist on file prior to administering medications. Although the staff member was on the State's Medication Aide Registry, there was no documentation of the required facility-specific clinical skills validation.

Aug 31, 2023Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure required medication aide training was completed for staff members. Specifically, one medication aide had not completed the 5-hour training prior to administering medications, and another had not completed the required 10-hour training within 60 days of hire.

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References & Resources

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