Willowcrest
Strong Medicare quality ratings; families often praise proximity to einstein hospital. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
While the facility's proximity to Einstein Hospital is a logistical benefit, the recurring reports of neglect, delayed medication, and unprofessional staff are deeply concerning. If you consider this facility, we strongly recommend visiting in person during off-hours to observe the actual staff response times and cleanliness for yourself.
Google Reviews
Google Reviews
48 reviews on Google“Willowcrest receives overwhelmingly negative feedback from families and patients, primarily concerning severe understaffing, unprofessional nursing conduct, and poor medication management. While some reviewers praise the facility's physical proximity to the hospital and occasional positive experiences in the infusion center, the recurring reports of neglect, long wait times for call bells, and rude staff create a pattern of significant concern.”
Quality Themes
Tap a score for detailsStrengths
- Proximity to Einstein Hospital
- Effective physical therapy services
- Professional infusion center staff
Concerns
- Chronic understaffing and long response times to call bells (mentioned by 10 reviewers)
- Delayed or missed medication administration (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive nursing staff (mentioned by 11 reviewers)
- Poor facility cleanliness and outdated rooms (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your high CMS staffing rating, how do you ensure that nurses are able to respond quickly to call bells during the night shifts?
- 2Could you tell me more about the medication administration process and how the team ensures everything is delivered accurately and on schedule?
- 3Since you are so close to Einstein Hospital, what is the specific protocol for transferring a resident if they have a medical emergency?
- 4We've heard great things about your physical therapy services; how often do residents participate in therapy sessions as part of their weekly routine?
- 5How does the facility manage daily cleaning schedules and room upkeep to ensure a fresh and comfortable environment for everyone?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I sat on the phone with my mom 6/16/21 for 45 mins after she used the call button no one came to check on her or anything after.”
“My mother just called to say the nurse was really nasty & cursed at her …I won’t be able to sleep tonight .I need to go get her in the morning to insure her safety”
“My wife recently stayed at Willowcrest recuperating from surgery. She found the care to be very good. Her room was large and sunny and the proximity to Einstein Hospital literally feet away was comforting”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowcrest has a minimal deficiency record with only 3 violations across 2 surveys, indicating generally compliant operations. One family filed a complaint regarding treatment and care quality. The facility also had issues with resident grievance procedures and infection control protocols. All deficiencies have been corrected by the provider, suggesting responsive management when problems are identified.
Jan 5, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Jan 30, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Willowcrest
nonprofit
Ownership & Management
Owners
Jefferson Health Corporation
Owner · Organization
Thomas Jefferson University
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit jeffersonhealth.org
Medicare data downloads
Original nursing home datasets
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