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Strong Medicare quality ratings; public reviewers often praise proximity to einstein hospital. Still worth an in-person visit.
based on 48 Google reviews
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Willowcrest has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: proximity to einstein hospital and effective physical therapy services. Review the component ratings and current source records before deciding.
Willowcrest receives overwhelmingly negative feedback from families and patients, primarily concerning severe understaffing, unprofessional nursing conduct, and poor medication management. While some reviewers praise the facility's physical proximity to the hospital and occasional positive experiences in the infusion center, the recurring reports of neglect, long wait times for call bells, and rude staff create a pattern of significant concern.
Quality Themes
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Concerns
Rating Trends
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Distribution · 52 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“I sat on the phone with my mom 6/16/21 for 45 mins after she used the call button no one came to check on her or anything after.”
“My mother just called to say the nurse was really nasty & cursed at her …I won’t be able to sleep tonight .I need to go get her in the morning to insure her safety”
“My wife recently stayed at Willowcrest recuperating from surgery. She found the care to be very good. Her room was large and sunny and the proximity to Einstein Hospital literally feet away was comforting”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Willowcrest has a minimal deficiency record with only 3 violations across 2 surveys, indicating generally compliant operations. One family filed a complaint regarding treatment and care quality. The facility also had issues with resident grievance procedures and infection control protocols. All deficiencies have been corrected by the provider, suggesting responsive management when problems are identified.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Willowcrest
nonprofit
Owners
Jefferson Health Corporation
Owner · Organization
Thomas Jefferson University
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
48 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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