Willow Ridge of Nc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 160 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 4.0)
- High staff turnover (58%)
Bottom 25% in NC · Below recommended RN staffing · Worst in CCH HEALTHCARE chain · $146,939 in fines · Abuse citation
What this means for your family
Willow Ridge has a dedicated staff that many families find compassionate, particularly in memory care and therapy. However, because multiple reviewers have reported serious issues with call-bell response times and hygiene, we strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
160 reviews on Google“Willow Ridge of NC receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and compassionate care, while others report severe incidents of neglect. Critical reviews frequently cite issues with call-bell response times, hygiene, and poor communication from administration. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm and friendly nursing staff
- Clean and well-maintained facility
- Compassionate memory care team
- Effective rehabilitation therapy
Concerns
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Hygiene issues (soiled bedding/clothing, odors) (mentioned by 5 reviewers)
- High staff turnover and lack of communication (mentioned by 4 reviewers)
- Medication management and administration errors (mentioned by 3 reviewers)
- Understaffing, particularly on weekends (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how do you typically use resident and family input to improve care?
- 2What specific protocols do you have in place to ensure call bells are answered promptly, especially during the weekend shifts?
- 3Could you walk me through your process for medication administration and how you double-check for accuracy?
- 4How does the nursing team manage daily hygiene and linen changes to ensure residents always feel fresh and comfortable?
- 5In the event of a medical emergency after hours, what is the immediate communication plan between the floor staff and the attending physician?
- 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother has moved to Willow Ridge! One month in and she’s doing so well and is happy every time I see her! The staff is fantastic and attentive.”
“Patients having to pee on themselves and waiting 45 min for a call bell to be answered are not okay! This is how patients get hurt worse.”
“Within the last month they have had a bed bug infestation and COVID, with no communication or response from administration until weeks/days after.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Ridge has concerning recurring issues with abuse protection and medication management, with families filing 13 complaint-triggered reports across surveys. The facility shows repeated problems with preventing abuse and neglect, medication oversight, and safety hazards, with violations spanning from 2022 through early 2025. While the provider has correction dates for all deficiencies, the persistence of serious issues including a recent February 2025 abuse protection violation suggests ongoing systemic problems that warrant careful consideration before placement.
Mar 19, 2026Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Feb 4, 2025Routine9
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 4, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 16, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nov 3, 2023Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Feb 4, 2025
$7,262
Fine
Feb 4, 2025
$7,262
Fine
Nov 3, 2023
$13,507
Fine
Nov 3, 2023
$118,908
Payment Denial
Nov 3, 2023
42-day denial
Ownership & Operations
Who Operates This Facility
Willow Ridge of Nc
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 27 of 32 (Worst)
Ownership & Management
Owners
Cch Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit willowridgerehab.com
Medicare data downloads
Original nursing home datasets
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