Oak Grove Healthcare
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
Oak Grove is praised for its cleanliness and friendly atmosphere, making it a potentially comfortable environment for residents. However, families should be highly cautious regarding medication management and dietary compliance; we recommend conducting unannounced visits and verifying how the facility tracks and reports care errors.
Google Reviews
Google Reviews
60 reviews on Google“Oak Grove Healthcare receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the warmth of the staff, while others report significant concerns regarding basic care standards. Families should be aware of recurring complaints about medication delays, poor communication, and inconsistent dietary management. While many residents and families describe a welcoming, home-like environment, the facility faces serious allegations regarding administrative transparency and staffing adequacy.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm and friendly nursing staff
- Effective rehabilitation therapy team
- Welcoming, home-like environment
Concerns
- Medication administration delays and lack of promptness (mentioned by 2 reviewers)
- Poor dietary management and failure to follow prescribed diets (mentioned by 3 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 2 reviewers)
- Lack of communication regarding resident transfers or care updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that response times for call lights remain consistent throughout the day and night?
- 3Could you walk me through your process for medication management and how you ensure that residents receive their prescribed doses promptly?
- 4I understand that nutrition is a key part of health; how do you manage and monitor special dietary requirements to ensure every resident receives the correct meals?
- 5How do you keep families updated on changes in care or facility transfers so that we always feel connected to our loved one's health journey?
- 6What kind of social activities or community programs do you offer to help residents feel at home and engaged in the daily life of Oak Grove?
Personalized based on this facility's data
Key Review Excerpts
“Never gave my mom medication on time, did not give her a bath on the scheduled days, not very prompt when they tell you they going do something.”
“I have been to many care facilities, and Oak Grove is the cleanest that I have been in. The facilities that I have been in always smell like urine and Oak Grove does not.”
“Asked for pain med at 10:45 AM, received it almost 3 hours later. Staff picked up expensive shirt with laundry, but it was never recovered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Grove Healthcare has 11 deficiencies across recent inspections, including one complaint-triggered issue involving protection of resident belongings. The main problem areas are fire safety systems, care planning and assessments, and building maintenance. Most deficiencies have been corrected, though fire safety issues recurred in the 2024 survey, suggesting ongoing challenges with facility infrastructure and safety systems.
Dec 3, 2025Routine1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 6, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Sep 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 13, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Oak Grove Healthcare
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.1/5 · Rank 3 of 14 (Best)
Ownership & Management
Owners
Rutherfordton Parentco LLC
Owner · Organization
Ouh Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit oakgrovehealth.com
Medicare data downloads
Original nursing home datasets
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