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Assisted Living

Restwell Home

Families consistently rate this highly — reviewers highlight small, intimate 20-bed environment. Schedule a visit to confirm the fit.

401 U.s. 221 S. Highway, Rutherfordton, NC 2813920 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 7 Google reviews

5
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What this means for your family

The facility offers a highly rated, intimate setting that is excellent for those seeking a family-like atmosphere and privacy. However, you must verify their current pest control protocols and recent inspection reports, as a previous report of bed bugs was handled poorly.

Google Reviews

Google Reviews

7 reviews on Google
Families can expect a small, intimate, and family-oriented atmosphere that offers privacy and a high state-rated level of patient care. However, there is a critical documented instance of a bed bug infestation and inadequate pest management protocols that requires serious investigation.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean1.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Small, intimate 20-bed environment
  • High state-rated patient care
  • Family-oriented atmosphere
  • Compassionate nursing staff

Rating Trends

Tap a year to see what changed

2345.02017(2)5.02019(1)5.02020(1)3.02021(2)5.02026(1)

Distribution · 7 analyzed

5
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4
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How They Respond to Reviews

29%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Since Restwell Home is such an intimate 20-bed community, how does that small size help your nursing staff build personal connections with each resident?
  • 2We love the idea of a family-oriented atmosphere; what kind of daily activities or social gatherings do you host to keep the residents engaged with one another?
  • 3Could you walk us through your protocols for handling medical emergencies or sudden changes in a resident's health during the night?
  • 4What specific steps is the facility taking to ensure the highest standards of cleanliness and upkeep in the common areas and resident rooms?
  • 5I noticed your team is very responsive to feedback; how does the management typically involve families in the care planning process?
  • 6With the high state ratings for patient care, how do you ensure that level of quality remains consistent across all shifts?

Personalized based on this facility's data


Key Review Excerpts

This assisted living facility has a 103 rating - a 4 star+ by the State of North Carolina based on their assesment of patient care. We love the privacy of a LADIES-ONLY facility. Being only 20 beds meant so much to my mother-in-law during her stay. It is truly a family atmosphere.

Memory care family member · 2017★★★★★

They are really good with the patients my mother stays there and says they are really good to her

Long-term resident's family · 2021★★★★★
Source: 7 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
8deficiencies
Jul 31, 2025Complaint
Activities ProgramD 319

The facility failed to ensure all residents were offered at least one outing every other month. Observations and interviews revealed that no outings were scheduled for July 2025, and several residents reported not having participated in an outing for one to two years.

Jul 31, 2025Complaint
Activities ProgramC-tag

The facility failed to ensure all residents were offered at least one outing every other month. Observations and interviews revealed that no outings were scheduled for July 2025, and multiple residents reported not having participated in community outings for periods ranging from one to two years.

Jan 18, 2024Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure one of three sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, a resident readmitted in April 2023 did not receive a new TB skin test, and existing records lacked documented administration dates or results.

Medication OrdersD 344

Violation cited

Aug 12, 2022Other
Housekeeping And FurnishingsD0074

The facility failed to maintain floors in good repair, specifically regarding deteriorating linoleum tiles in a resident's bathroom. Observations revealed missing tiles, visible subflooring, and cracked or loose tiles that created a hazard for wheelchair navigation.

Self-Administration Of MedicationsD0074

The facility failed to ensure that a resident's record contained the required physician orders for the self-administration of medications that were observed being used in the resident's room.

Aug 12, 2022Other
Housekeeping And FurnishingsD 074

The facility failed to maintain floors in good repair, specifically regarding deteriorated linoleum tiles in a resident's bathroom. Observations revealed missing tiles, cracked tiles, and loose tiles that exposed the subflooring and caused the floor to flex. This condition created a hazard that made it difficult for a resident to navigate their wheelchair.

Aug 1, 2019Other
Nutrition And Food ServiceD 287

The facility failed to ensure all residents were provided a non-disposable place setting consisting of a knife, fork, and spoon at each meal. During observations of lunch and breakfast services, staff failed to provide knives or offer them to residents, despite some residents expressing a preference for them.

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References & Resources

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