Assisted Living · City, NC
1600 U.s. Highway 221 S. Forest, City, NC 28043
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 34 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Families should be cautious as recent reviews highlight concerning instances of staff rudeness and a lack of empathy toward residents. While some visitors find the facility beautiful and friendly, there are significant reports of poor communication and difficulty reaching staff by phone.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Multiple reviewers reported rude, unkind, or unempathetic staff behavior.
A reviewer noted an inability to get in touch with a resident via the facility for weeks.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
Key Review Excerpts
“What is wrong with your workers' sense of empathy to where they call older folks stupid over an accident?”
“Very friendly place beautiful place and the people are great”
“Been trying to get in touch with my great uncle for weeks and no one answers the phone what do I do”
Source: NC Division of Health Service Regulation
The facility failed to maintain a hazard-free environment due to unsecured oxygen tanks. Specifically, two empty oxygen tanks were found unsecured in the living room, and one oxygen tank was left unsecured in a hallway near the medication cart.
The facility failed to provide hand bells or other signaling devices for non-ambulatory residents who require assistance. Two sampled residents, who were incontinent and required total care, lacked any way to call for help, forcing them to yell for assistance and causing significant distress.
The facility failed to prohibit the use of a portable electric heater in a staff office. An observation on 10/21/25 revealed an active portable electric heater plugged into a wall outlet, and staff interviews indicated a lack of knowledge regarding the prohibition of such devices.
The facility failed to provide hand bells or other signaling devices for residents unable to evacuate without assistance. Specifically, two non-ambulatory residents requiring assistance with incontinent care were found to be without the required signaling devices.
The facility failed to prohibit the use of a portable electric heater in a staff office. An observation on 10/21/25 showed an active portable heater plugged into a wall outlet, and interviews with staff indicated they were unaware that such devices are prohibited.
The facility failed to ensure proper health care referral and follow-up for two residents. Specifically, staff failed to notify a physician regarding a resident's worsening cough and congestion, and failed to follow physician orders regarding high blood sugar levels.
The facility failed to ensure proper health care referral and follow-up for two residents. Specifically, one resident was admitted to the hospital after worsening symptoms went unaddressed, and the facility failed to notify a physician regarding a high blood sugar reading for another resident.
The facility failed to administer lantanoprost 0.005% eye drops to a resident for several weeks due to a lack of available medication. Although refills were available through the pharmacy, the facility failed to request a refill, and the weekly medication cart audit failed to identify the missing medication.
The facility failed to properly administer medication as ordered by a licensed practitioner. Specifically, for one resident, the facility failed to administer lantanoprost eye drops on 10/08/22 and failed to document a reason for the missed dose.
The facility failed to ensure that three out of five exit doors accessible to a resident with a history of wandering and disorientation were equipped with a functioning sounding device. Observations revealed that the sunroom entrance door alarm was not engaged, the front entrance lacked a sounding device, and an upstairs exit door alarm was set to the off position and failed to sound when opened.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
1600 U.s. Highway 221 S. Forest, City, NC 28043
Confirm current status with NC Division of Health Service Regulation.
Google Maps
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Google Reviews
8 reviews from families & visitors
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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