William Penn Nursing and Rehab
Strong Medicare quality ratings; families often praise warm, attentive, and kind nursing staff. Still worth an in-person visit.
based on 183 Google reviews

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What this means for your family
William Penn is highly regarded for its cleanliness and attentive nursing care, making it a strong contender for many families. However, given the recurring mentions of staffing shortages and occasional communication friction, we recommend asking specifically about their current nurse-to-patient ratios and how they handle feedback regarding staff-visitor interactions.
Google Reviews
Google Reviews
183 reviews on Google“William Penn Nursing and Rehab is widely praised by families for its cleanliness, friendly staff, and welcoming atmosphere. While the vast majority of reviews are highly positive, some families have raised concerns regarding potential understaffing, occasional unprofessional behavior from specific staff members, and bland, repetitive food options.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and kind nursing staff
- Clean, well-maintained, and odor-free facility
- Efficient and welcoming check-in process
- Strong communication regarding patient care updates
Concerns
- Understaffing leading to slow response times for resident needs (mentioned by 3 reviewers)
- Occasional rude or dismissive behavior from specific staff members (mentioned by 2 reviewers)
- Bland and repetitive food menu (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the staff engages with families in your responses; how do you ensure that communication remains just as consistent for the residents' daily care updates?
- 2We've heard great things about how clean and well-maintained the facility is; what is your routine for ensuring the resident rooms and common areas stay fresh and odor-free?
- 3With the nursing staff being so highly regarded for their kindness, what steps are taken during busy shifts to ensure that response times for call bells remain quick for every resident?
- 4We want to make sure [Name] stays happy with their meals; are there any opportunities to request variety or special dietary adjustments to the current menu?
- 5How does the clinical team manage medical emergencies or sudden changes in health status during the overnight hours?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive to your loved one’s needs and they make sure to make them feel as comfortable and at home as much as possible.”
“We are satisfied with the communication we have had with William Penn. Whenever there is a change in care, we receive phone calls promptly. The facility has a great family feel with the residents.”
“I understand everyone is understaffed but that doesn’t mean be rude to visitors, that speaks for how you care for our loved ones as well!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
William Penn Nursing and Rehab has recurring issues across multiple surveys, with families filing two complaints about nursing staffing and medication management. The facility shows persistent problems in fire safety compliance, care planning assessments, and medication management that have repeated across all three inspection periods from 2023-2025. While all deficiencies have correction dates, the pattern of recurring issues in critical areas like staffing and medication safety warrants careful consideration during visits.
Apr 17, 2026Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 9, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 9, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 25, 2024Routine14
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
William Penn Nursing and Rehab
for profit
Chain Affiliation
Valley West Health
12 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 12 (Best)
Ownership & Management
Owners
Western Pa Opco Holdings I LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
183 reviews from families & visitors
Official Website
Visit valleywesthealth.com
Medicare data downloads
Original nursing home datasets
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