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Nursing HomeMedicaid

William Penn Nursing and Rehab

Strong Medicare quality ratings; families often praise warm, attentive, and kind nursing staff. Still worth an in-person visit.

163 Summit Drive, Lewistown, PA 17044121 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 183 Google reviews

5
4
3
2
1
William Penn Nursing and Rehab Nursing Home in Lewistown, PA — Street View
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What this means for your family

William Penn is highly regarded for its cleanliness and attentive nursing care, making it a strong contender for many families. However, given the recurring mentions of staffing shortages and occasional communication friction, we recommend asking specifically about their current nurse-to-patient ratios and how they handle feedback regarding staff-visitor interactions.

Google Reviews

Google Reviews

183 reviews on Google
William Penn Nursing and Rehab is widely praised by families for its cleanliness, friendly staff, and welcoming atmosphere. While the vast majority of reviews are highly positive, some families have raised concerns regarding potential understaffing, occasional unprofessional behavior from specific staff members, and bland, repetitive food options.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities8.0Meds9.0MemoryN/AComms8.0ValueN/A

Strengths

  • Warm, attentive, and kind nursing staff
  • Clean, well-maintained, and odor-free facility
  • Efficient and welcoming check-in process
  • Strong communication regarding patient care updates

Concerns

  • Understaffing leading to slow response times for resident needs (mentioned by 3 reviewers)
  • Occasional rude or dismissive behavior from specific staff members (mentioned by 2 reviewers)
  • Bland and repetitive food menu (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)3.72021(3)5.02022(9)4.92023(22)4.32024(15)4.72025(90)4.62026(43)

Distribution · 184 analyzed

5
142
4
33
3
4
2
2
1
3

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the staff engages with families in your responses; how do you ensure that communication remains just as consistent for the residents' daily care updates?
  • 2We've heard great things about how clean and well-maintained the facility is; what is your routine for ensuring the resident rooms and common areas stay fresh and odor-free?
  • 3With the nursing staff being so highly regarded for their kindness, what steps are taken during busy shifts to ensure that response times for call bells remain quick for every resident?
  • 4We want to make sure [Name] stays happy with their meals; are there any opportunities to request variety or special dietary adjustments to the current menu?
  • 5How does the clinical team manage medical emergencies or sudden changes in health status during the overnight hours?
  • 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff is attentive to your loved one’s needs and they make sure to make them feel as comfortable and at home as much as possible.

Family member · 2025★★★★

We are satisfied with the communication we have had with William Penn. Whenever there is a change in care, we receive phone calls promptly. The facility has a great family feel with the residents.

Family member · 2025★★★★★

I understand everyone is understaffed but that doesn’t mean be rude to visitors, that speaks for how you care for our loved ones as well!

Visitor · 2026★★★☆☆
Source: 183 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.55hrs
86%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
9%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
PA
87.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
19.5%
PA
19.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
PA
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
15.5%
PA
17.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
14.4%
PA
17.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
PA
69.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
79.8%
PA
68.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
PA
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)
2 complaint-triggered

William Penn Nursing and Rehab has recurring issues across multiple surveys, with families filing two complaints about nursing staffing and medication management. The facility shows persistent problems in fire safety compliance, care planning assessments, and medication management that have repeated across all three inspection periods from 2023-2025. While all deficiencies have correction dates, the pattern of recurring issues in critical areas like staffing and medication safety warrants careful consideration during visits.

Apr 17, 2026Routine
9
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

May 9, 2025Routine
8
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

May 9, 2025Complaint
2
0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 25, 2024Routine
14
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

William Penn Nursing and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Valley West Health

Chain Size

12 facilities nationwide

Chain avg rating: 3.2/5 · Rank 3 of 12 (Best)

Ownership & Management

Owners

Western Pa Opco Holdings I LLC

Owner · Organization

Key personnel

Valley West Health LLCManagerFranco, AharonManagerRami, IsaacManagerKarity, SarahTrustee of the SnfBeverly Enterprises - Pennsylvania, INC.Adp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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