Greenwood Center for Rehabilitation and Nursing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 68 Google reviews
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What this means for your family
This facility's physical therapy department is highly regarded and often results in successful recovery for short-term patients. However, families should be extremely cautious regarding long-term care, as multiple reviewers have reported consistent issues with neglect, slow response times, and poor communication. We strongly recommend conducting unannounced visits and closely monitoring your loved one's daily care if you choose this facility.
Google Reviews
Google Reviews
68 reviews on Google“Greenwood Center for Rehabilitation and Nursing receives highly polarized feedback, with some families praising the physical therapy department and individual staff members, while others report severe neglect and communication failures. Recurring concerns include slow response times for basic needs, understaffing, and unprofessional conduct by some nursing and administrative personnel. Families considering this facility should be aware of the significant disparity between the positive experiences in rehab and the critical reports regarding long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Specific staff members noted for kindness and professionalism
- Clean and well-maintained facility environment
- Responsive business office staff
Concerns
- Neglect and slow response to basic patient needs (e.g., toileting, wound care) (mentioned by 7 reviewers)
- Poor communication with families and lack of updates on patient condition (mentioned by 4 reviewers)
- Understaffing leading to lapses in care and safety (mentioned by 4 reviewers)
- Unprofessional staff behavior including arguing or indifference (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to regain their independence?
- 2How does the nursing staff ensure that residents' immediate needs, like medication timing and wound care, are addressed promptly throughout the day?
- 3What is your process for keeping family members updated on a loved one's health status and any changes in their condition?
- 4Could you describe the daily schedule and the types of social activities or events organized to keep residents engaged?
- 5In the event of a medical emergency after hours, what are the specific protocols in place to ensure a quick and coordinated response?
- 6How do you manage staffing levels during busy shifts to ensure that every resident receives attentive and professional care?
Personalized based on this facility's data
Key Review Excerpts
“My mother arrived at Greenwood not able to walk and by the time she left she was able to walk 50 or more feet with a special walker. Kudos to Bet and Dan from Therapy.”
“She was constantly told that a person would be there to help her but they constantly “forgot” she even needed help. There’s no way they just forgot, because there are loud buzzers signifying that a patient needs help. Instead, often times, they would simply stand around and ignore patients.”
“My grandmother was in a rehabilitation facility to gain strength because she could not stand or walk. She was supposed to be there for 20 days but came home early due to poor care. She needed to use the bathroom and ended up spending two hours on the toilet, which put strain on her spine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenwood Center has significant ongoing issues across multiple surveys, with families filing 15 complaints that triggered federal investigations. The facility repeatedly struggles with basic care quality, infection control, and fire safety violations. Most concerning, five recent fire safety and electrical deficiencies from January 2026 remain uncorrected with no improvement plan. While the facility corrects most violations when cited, the pattern of recurring problems in resident care, safety standards, and building maintenance suggests persistent operational challenges that families should carefully consider before placement.
Apr 17, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 8, 2026Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jan 8, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 31, 2025Routine28
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Mar 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Feb 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Feb 27, 2025
$21,491
Ownership & Operations
Who Operates This Facility
Greenwood Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Mordechai Weisz
7 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 7
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit greenwoodvillagepa.com
Medicare data downloads
Original nursing home datasets
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