Locust Grove Retirement Village
Strong Medicare quality ratings; families often praise exceptional rehabilitation therapy team. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
The facility's rehabilitation team is highly regarded and consistently praised for their dedication. However, families should exercise extreme caution regarding administrative communication and billing; ensure all care expectations are documented in writing and maintain frequent, direct contact with nursing staff to monitor your loved one's status.
Google Reviews
Google Reviews
26 reviews on Google“Locust Grove Retirement Village receives high praise for its rehabilitation department and friendly, welcoming atmosphere. However, families have reported serious concerns regarding administrative communication, billing transparency, and the quality of medical oversight for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation therapy team
- Warm and welcoming facility environment
- Engaging activities department
- Clean and well-maintained grounds
Concerns
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Inadequate medical oversight and patient monitoring (mentioned by 2 reviewers)
- Unprofessional or rude office and intake staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your rehabilitation team receives high praise; how do they coordinate with the nursing staff to ensure consistent care for residents?
- 2Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely medical monitoring and attention throughout the day and night?
- 3We value clear communication; what is the standard process for families to receive updates on their loved one’s health status or any changes in their care plan?
- 4I see that you are very active in responding to feedback online; how does that commitment to listening translate into how you handle concerns or suggestions from families currently living here?
- 5The activities department seems to be a real highlight here—could you tell me more about the most popular daily programs and how you encourage residents to participate?
- 6With the dining experience being an area you are looking to improve, what changes or feedback loops are currently in place to ensure residents are enjoying their meals?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team is AMAZING! They are very kind and sweet and care about their residents. The lovely lady in activates (I think her name is Chassidy) is a God send.”
“My grandmother was there . Hospice called to see how she was doing they said good. That's how good they check on their patients she passed away the night before. The social worker doesn't return phone calls.”
“The worst place. My mother was here for 2 1/2 months after she had a stroke. They never told me they weren’t doing rehab. She ended up with a $10,000 bill that had to be paid.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about serious issues including abuse, neglect, inadequate nursing care, and dementia treatment, with 7 complaint-triggered deficiencies. Recurring problems span nursing staffing, wound care, medication management, fire safety, and electrical systems across multiple surveys from 2023-2025. While the facility reports correcting these deficiencies, the pattern of repeated issues in critical care areas and family complaints warrants careful consideration.
Jun 27, 2025Routine9
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Jun 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Oct 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
May 3, 2024Routine20
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 3, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
May 3, 2024
$12,831
Ownership & Operations
Who Operates This Facility
Locust Grove Retirement Village
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.3/5 · Rank 21 of 35
Ownership & Management
Owners
Mifflin Parentco LLC
Owner · Organization
Juniata Holdco LLC
Owner (parent company) · Organization
Paop Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit locustgroveretirement.com
Medicare data downloads
Original nursing home datasets
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