Valley View Haven, INC
Strong Medicare quality ratings; families often praise clean and well-maintained facilities. Still worth an in-person visit.
based on 95 Google reviews

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What this means for your family
Valley View Haven is widely praised for its clean environment and dedicated staff, making it a strong contender for long-term care. However, because some families have reported issues with call-bell response times and difficulty reaching staff by phone, we recommend visiting during off-hours to observe staffing levels firsthand and asking for a direct contact number for the nursing station.
Google Reviews
Google Reviews
95 reviews on Google“Valley View Haven is a well-regarded retirement and nursing community that many families praise for its clean, well-maintained environment and genuinely caring staff. While the majority of reviews are highly positive, some families have raised serious concerns regarding communication delays and occasional lapses in patient safety during rehab stays. Prospective families should note that the facility is undergoing renovations to modernize its nursing care rooms.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facilities
- Friendly and attentive nursing staff
- Strong therapy and rehab services
- Welcoming and peaceful community atmosphere
Concerns
- Slow response times to patient call bells (mentioned by 2 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Outdated sections of the building (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that nursing staff remain available and responsive when residents use their call bells?
- 2I noticed some mentions of communication challenges; what is the best way for family members to reach staff or get updates on their loved one's care?
- 3Given the 3-star health inspection rating, what specific steps is the facility currently taking to address the recent state violations and improve those outcomes?
- 4I see that some areas of the building are a bit older; are there any planned renovations or updates to the facility's infrastructure in the near future?
- 5I appreciate that you engage with families online; how do you incorporate family feedback into your daily operations and resident care plans?
- 6Could you walk me through a typical day of activities for a resident, and how do you tailor these to keep everyone feeling connected and engaged?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been at this rehab facility 4 times. They have always provided excellent care. The therapy staff and the nursing staff are phenomenal.”
“The staff at Valley View are unlike most other places I've seen. They seem to genuinely care about the patients. The premises is nicely decorated and well maintained which makes it feel home too.”
“The administration and staff at Valley View are always open and receptive to resident's suggestions and tend to their needs in a caring, immediate manner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View Haven shows recurring deficiencies across all surveys in food safety, infection control, and fire safety systems, though all issues have correction dates. The facility has persistent problems with proper food handling and storage, emergency power systems, and smoke barriers that reappear across multiple inspections. One family filed a complaint regarding treatment and care quality, suggesting potential care concerns beyond the routine inspection findings.
Mar 20, 2026Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Apr 14, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Apr 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 31, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Valley View Haven, INC
nonprofit
Ownership & Management
Owners
Valley View Haven INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit vvrconline.org
Medicare data downloads
Original nursing home datasets
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