Grande Pointe Healthcare Commu
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (60%)
Bottom 25% in OH · Critically understaffed (RN) · Below chain average · $137,255 in fines
What this means for your family
While the facility is physically beautiful and offers on-site dialysis, the recurring reports of neglect and slow response times are critical red flags. We strongly recommend visiting unannounced on a weekend or evening to observe actual staffing levels and response times, rather than relying on a scheduled tour.
Google Reviews
Google Reviews
108 reviews on Google“Grande Pointe Healthcare Community receives highly polarized feedback, with some families praising the beautiful facility and attentive staff, while others report severe neglect and unprofessional management. Common criticisms include long wait times for call lights, poor hygiene, and significant communication breakdowns with administration. Potential families should be aware of the stark contrast between the facility's physical appearance and the reported quality of daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained physical facility
- On-site dialysis and medical services
- Some highly praised, compassionate individual staff members
- Inviting and calm atmosphere in common areas
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 8 reviewers)
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Unprofessional or rude administrative and management staff (mentioned by 7 reviewers)
- Poor quality or inadequate food service (mentioned by 4 reviewers)
- High staff turnover and lack of consistent care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The facility looks very clean and well-maintained; what specific protocols do you have in place to ensure residents' personal hygiene and toileting needs are met consistently throughout the day?
- 2Since you offer on-site dialysis and medical services, how do you coordinate care between those specialists and the floor nursing staff to ensure nothing is missed?
- 3We want to make sure communication is seamless, so how does the management team typically keep families updated on changes in a resident's condition or care plan?
- 4What does a typical daily schedule look like regarding social activities and events to help residents stay engaged and active?
- 5How do you manage call light responses during shift changes to ensure residents aren't left waiting for assistance?
- 6Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure meal quality meets the residents' nutritional needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff is untrustworthy and only want to scam senile elders out of their money. My family and I had to play tug of war with this facility to get my father home.”
“The nurses are A1 the CNAs do they jobs they don't leave you waiting on them soon as you push your call light they come soon as possible I just love it here.”
“My husband died there in one month they treat him so bad, have him sitting up night and day don't have time to even feed him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints triggered serious deficiencies including abuse protection failures and neglect issues, with families reporting concerns about resident safety. The facility shows persistent problems across medical care quality, medication management, and safety hazards, with issues recurring across multiple surveys despite reported corrections. While all deficiencies list correction dates, the pattern of repeated violations in core care areas raises concerns about lasting improvements.
Mar 3, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 11, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Dec 17, 2024Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Dec 17, 2024
$93,152
Fine
Sep 30, 2024
$22,425
Fine
Jun 26, 2024
$21,678
Ownership & Operations
Who Operates This Facility
Grande Pointe Healthcare Commu
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 76 of 121
Ownership & Management
Owners
Third Option Op Co., LLC
Owner · Organization
Option Holdings III, LLC
Owner (parent company) · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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